Annual Maintenance Service - Desktops, Laptops, and Peripherals

Annual Maintenance Service - Desktops, Laptops and Peripherals - Server; hp,Annual Maintenance Ser

Service
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Tender Timeline

Tender Issue
June 6, 2025 at 5:56 PM

Tender Description

Tender Title: Annual Maintenance Service - Desktops, Laptops, and Peripherals
Reference Number: fbb80e36
Issuing Authority/Department: Indian Audit and Accounts Department, under the Comptroller and Auditor General (CAG) of India

Scope of Work and Objectives

The tender for Annual Maintenance Service - Desktops, Laptops, and Peripherals aims to ensure the smooth operation and longevity of computer equipment utilized within the Indian Audit and Accounts Department. The primary objective is to provide routine maintenance, emergency repairs, and parts replacement as needed for a range of devices including desktops, laptops, and associated peripherals from various manufacturers including HP, Dell, and Lenovo.

Evaluation and Technical Information

Inspection Required
No

Tender Documents

3 Documents
GeM-Bidding-7938539.pdfMain Document
Buyer uploaded ATC documentATC ATC
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

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Frequently Asked Questions

The eligibility requirements include being a registered entity with valid business documentation, possessing relevant experience in IT hardware maintenance, specifically for desktops and laptops, and demonstrating the financial capability to fulfill the project requirements. Bidders must ensure compliance with these criteria to be considered for evaluation.

The technical specifications required for this tender mandate that bidders provide qualified technicians skilled in the maintenance of desktops, laptops, and peripherals. Bidders should also demonstrate an ability to support various brands like HP, Dell, and Lenovo, and possess prompt service response capabilities to address both routine maintenance and emergencies.

Yes, participants must present various required certificates, including service provider registrations, tax compliance certificates, and any additional industry certifications that validate their capabilities in providing maintenance services for IT equipment. This documentation ensures that bidders meet the necessary standards for service provision.

MSEs benefit from special provisions designed to enhance participation in government tenders. These include benefits such as simplified processes for registration and evaluation, potential price discounts, and priority in the selection process. Such measures encourage fair competition and support local business growth.

Documents must be submitted electronically via the designated online platform. Bidders should ensure all submission methods follow the guidelines outlined in the tender documentation, including correct formatting of all submitted materials. It’s essential to adhere to any specified timelines and provide all required details to avoid disqualification.

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