Tender Title: Custom Bid for Services

Tender Reference Number: GEM/2025/B/6140925

Issuing Authority: Indian Railways, Ministry of Railways

The Custom Bid for Services is issued for the housekeeping of the Officers Rest House (ORH) located in Ujjain. This tender involves managing the housekeeping services for a facility with five suites, which can accommodate an average of 15 occupants at any given time. The primary objective is to ensure a comprehensive cleaning and maintenance regime that meets the highest standards of hygiene and customer satisfaction.

Scope of Work and Objectives

The successful bidder will be responsible for a wide variety of housekeeping tasks that are critical for maintaining the cleanliness and functionality of the suites. This includes:

• Daily cleaning of suites, common areas, and bathrooms
• Regular laundry services for linens and towels
• Restocking of amenities and supplies
• Reporting and addressing maintenance issues
• Ensuring the security and safety of the property and its occupants

Eligibility Criteria

To participate in this tender, bidders must fulfill specific eligibility requirements including:

• Being a registered entity capable of providing housekeeping services.
• Demonstrating previous experience in similar housekeeping projects.
• Maintaining valid certifications and industry licenses as required.

Technical Requirements

Bidders must comply with the following technical specifications:

• Staff must be trained in hygiene protocols and customer service
• Adequate equipment and supplies must be available to meet housekeeping demands
• Adherence to structured quality control measures to ensure consistent service delivery

Financial Requirements

Bidders should prepare to present their financial proposals that detail:

• Pricing structure, including per service and package deals
• Any applicable taxes or additional costs
• A clear breakdown of payment terms

Document Submission Details

All interested parties must prepare and submit the requisite documents as outlined in the tender. This includes:

• Technical proposals detailing the methodology and resources to be employed
• Financial proposals itemizing costs associated with the tender
• Proof of eligibility documents, including registrations and certifications

Special Provisions

This tender may offer advantages for Micro, Small, and Medium Enterprises (MSEs) and startups. Specific provisions may include relaxed eligibility norms or financial assistance for MSEs participating in the tender process. Bidders are encouraged to review the relevant guidelines to take full advantage of these offerings.

Evaluation Process

The evaluation of submissions will be conducted based on clearly defined criteria. The evaluation process encompasses:

• Assessment of technical qualifications and past performance
• Financial prudence and pricing evaluations
• Quality of methodology proposed in the technical submissions

Delivery Locations

The services are to be rendered at the Ujjain Officers Rest House. Bidders must account for any logistical considerations related to servicing this specific location.

Contact Information

For inquiries, bidders may contact the issuing authority directly. Detailed contact information is typically provided within the tender documentation.

This comprehensive scope of the Custom Bid for Services aims to enhance the operational efficiency of the housekeeping services at the Officers Rest House, ensuring that the facility maintains high standards and delivers a positive experience for its occupants.