Tender Title: Custom Bid for Services - Providing House Keeping and Hospitality Services for Officers Rest House
Reference Number: GEM/2025/B/6134878
Issuing Authority/Department: Indian Railways, Ministry of Railways

The scope of work under this tender involves comprehensive housekeeping and hospitality services intended for the accommodation of officers at the Rest House, comprising six suits with a total of ten beds. The services should be meticulously maintained to ensure a high standard of cleanliness and comfort over a duration of 24 months. The main objectives include providing a hospitable environment, managing cleaning and maintenance tasks, and ensuring that officers' stay is comfortable and satisfactory.

Eligibility Criteria

Eligible bidders must be registered entities capable of providing similar services. A proven track record in housekeeping and hospitality management is essential to ensure quality service delivery. Furthermore, compliance with local government regulations, including health and safety standards, is a prerequisite.

Technical Requirements

The technical requirements include:

• Well-trained staff capable of performing household and hospitality services.
• Adequate equipment and cleaning supplies.
• A robust strategy for managing cleaning schedules and staff deployment.
• Adherence to necessary hygiene protocols to ensure a safe environment.

Financial Requirements

Bidders are required to demonstrate financial stability and must provide proof of similar contracts completed in the past. Additionally, bidders must include pricing details in their proposal aligned with the tender specifications and competitiveness.

Document Submission Details

Proposals must be submitted in a single envelope format, containing all required documentation specified in the tender announcement. Bid submissions should include:

• Business registration documents
• Company profile and past experience
• Technical and financial proposals

Special Provisions

Micro, Small, and Medium Enterprises (MSEs) and startups may benefit from certain provisions under this tender which aim to enhance local business participation. Specific guidelines regarding MSE procurement policies can be found in the issuing ministry's documentation. Interested parties are encouraged to review these advantages to assess applicability to their business.

Evaluation Process

Bids will be evaluated based on technical competency and financial acumen. The evaluation process will entail:

• Assessment of technical proposals to ensure capability in meeting the tender requirements.
• Financial bids will be considered on the basis of cost-effectiveness and value for money.

Delivery Locations

Services are to be provided at the designated Officers Rest House managed by the Indian Railways, specifically located within the jurisdiction of the Ministry of Railways.

Contact Information

For any clarification regarding this tender, contact details are usually provided in the tender announcements. Please check the official channels for the most current contact information to address your specific inquiries.

This comprehensive tender aims to establish a long-term partnership with a committed service provider dedicated to ensuring a high standard of living and working conditions for railway officers. It is essential for bidders to provide a complete tender proposal that meets all outlined specifications.