Annual Maintenance Service for Desktops, Laptops, and Peripherals
Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; hp,Annual Maintena
Tender Timeline
Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals
Tender Reference Number: 83de0b10
Issuing Authority/Department: Ministry of Railways, Indian Railways
The Annual Maintenance Service tender aims to secure a reliable maintenance service provider for a total of 94 units, which includes desktops, laptops, and peripherals primarily from brands such as HP and Dell. This service is essential for ensuring the optimal performance of these devices and minimizing downtime, therefore enhancing overall operational efficiency within the Ministry of Railways.
Scope of Work and Objectives
The scope of work encompasses preventive maintenance, corrective maintenance, and emergency repairs for all listed technology assets. The objective is to maintain functionality and reliability across the technical equipment utilized in the daily operations of the Ministry. Service providers are expected to include detailed service plans that outline methodologies and protocols for managing maintenance tasks effectively.
Eligibility Criteria
To qualify for this tender, bidders must be a registered entity with a proven track record in providing annual maintenance services for technology products. Experience in working with government or large-scale enterprise clients will be considered an advantage. Bidders must adhere to all local regulations and policies.
Technical Requirements
The technical requirements for bidders include:
- Proficiency in servicing and managing all-in-one PCs, desktops, laptops, and associated peripherals.
- Capability to provide certified technicians who are well-versed in the latest maintenance protocols.
- Must possess necessary tools and equipment to carry out repairs effectively.
- Provide documented evidence of experience and client references in the maintenance service domain.
Financial Requirements
Bidders are required to provide a comprehensive financial proposal detailing the cost structure for maintenance services. This proposal should also include any additional costs that may be incurred in the provision of these services. Further, bidders must demonstrate financial stability through the provision of relevant financial documents.
Document Submission Details
All submissions must be completed through the designated online portal for this tender. Failure to comply with the submission guidelines may result in disqualification. Bidders are encouraged to ensure all required documents are accurately filled and submitted by the deadline to facilitate a smooth evaluation process.
Special Provisions
Provisions for Micro, Small, and Medium Enterprises (MSEs) are included within this tender. MSEs are encouraged to participate and will receive favorable consideration in the evaluation processes relative to larger corporations.
Evaluation Process
The evaluation process will be based on a scoring mechanism that considers various factors including technical competency, financial viability, and compliance with specified requirements. Successful bidders will be shortlisted and notified accordingly.
Delivery Locations
Maintenance services will be required across multiple locations within the jurisdiction of the Ministry of Railways. Specific addresses and locations will be provided post-award.
Contact Information
For any queries related to the tender, interested bidders may contact the designated officials through the provided communication channels available on the official tender portal.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, having a demonstrable history in providing annual maintenance services for similar technological products, and compliance with local business regulations. Additionally, experience working with government sectors or large enterprises is highly valued, and technical capabilities should be documented through relevant certifications.
Bidders must provide proof of registration as a service provider in relevant domains. Certifications of technical proficiency related to maintenance of desktops, laptops, and peripherals, as well as compliance with industry standards, should be included in the submission. This may involve several safety and quality assurance certificates.
To participate in the tender, entities must register on the online tender portal. This involves creating an account, providing relevant business details, and uploading necessary documentation. A thorough review of the tender requirements prior to registration ensures compliance with all qualifications outlined in the tender description.
The evaluation criteria will encompass multiple dimensions, including the technical specifications of service offerings, compliance with all tender requirements, financial viability, and past performance records with similar clients. The aim is to select bidders who can deliver superior maintenance services efficiently and effectively.
Yes, this tender notably includes provisions aimed at promoting participation from Micro, Small, and Medium Enterprises. MSEs can benefit from relaxed criteria in the evaluation process and may receive favorable treatment compared to larger competitors. Additionally, MSEs are encouraged to incorporate local content and adhere to Make in India policies to enhance contributions to the local economy.
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