Annual Maintenance Service for Desktops, Laptops, and Peripherals
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Lenovo Thinkcentre M7
Tender Timeline
Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals
Tender Reference Number: 1d7ae2685
Issuing Authority: Ministry of Labour and Employment
The Annual Maintenance Service tender encompasses a comprehensive range of services aimed at ensuring optimal functionality and reliability of various desktop and laptop models, as well as peripheral equipment. This initiative is crucial for helping governmental bodies effectively manage their technology resources and provides prompt assistance for maintenance, repairs, and servicing to keep the equipment running efficiently.
Scope of Work and Objectives
The primary objectives of this tender include:
- Providing annual maintenance services for a variety of desktops, laptops, and peripherals. This includes specific models from renowned manufacturers such as Lenovo, Acer, HP, Canon, and Cisco.
- Regular inspections and preventive maintenance to avert breakdowns and minimize downtime.
- Offering a reliable support system, including on-site assistance and remote technical support, to address any issues concerning the listed hardware.
- Ensuring that all serviced equipment meets the necessary operational standards, thereby extending their life cycle and optimizing performance.
Eligibility Criteria
To participate in this tender, bidders must meet the following eligibility requirements:
- Must be a registered entity with relevant certifications.
- Proven track record in providing maintenance services for IT equipment.
- Adequate experience and expertise in servicing noted hardware manufacturers’ products.
- Availability of skilled technical staff to fulfill service obligations.
Technical Requirements
Bidders must provide detailed documentation outlining their capabilities, which may include:
- Technical specifications for the maintenance approach to be taken for desktops, laptops, and peripherals.
- Compliance with industry standards for quality assurance and service delivery.
- Ability to procure necessary parts and components for repairs as needed.
Financial Requirements
All proposals must include a detailed financial plan covering:
- Cost breakdown for the annual maintenance services.
- Full disclosure of any required deposits, including details regarding Earnest Money Deposit (EMD).
- Payment terms and conditions associated with service delivery.
Document Submission Details
Interested bidders should ensure that their proposals package includes:
- A completed tender application form.
- All necessary certifications and documents proving eligibility and financial viability.
- Any additional information that supports the bidder's capability to provide the required services.
Submissions must adhere to the specified formats and guidelines published in the tender documentation.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups by incorporating specific provisions that may offer them advantages in the bidding process.
Evaluation Process
The evaluation of bids will be conducted based on:
- Technical capability and compliance with the specified scope of work.
- Financial offers, including cost-effectiveness and transparency.
- Service delivery timelines and adherence to quality standards.
Bidders will be notified of the outcomes as part of the evaluation process, which aims to select the best fit for the program’s needs.
Delivery Locations
Services are to be rendered at various locations designated by the Ministry of Labour and Employment, primarily focusing on operational facilities that utilize the aforementioned technology systems.
Contact Information
For inquiries and further clarification, interested parties may refer to the official contact details provided within the tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity that possesses relevant certifications. Bidders must demonstrate a proven track record in providing maintenance services specifically for IT equipment, along with adequate expertise in servicing noted hardware brands. Interested bidders must also ensure they can supply skilled technical staff to meet service obligations.
Bidders must present various required certificates such as business registration, proof of prior experience in maintenance services, and any relevant industry certifications. This documentation serves to validate the capabilities of the bidder in handling the maintenance of specified IT equipment effectively.
To participate in the tender, interested parties will need to complete the registration process outlined in the tender documentation. This typically involves filling out the submission form, providing necessary certifications, and adhering to any specified requirements. Ensure all documents are submitted in the accepted formats to avoid disqualification.
Bidders must note the performance security requirements, which are typically stipulated in the tender documents. These requirements may include providing an Earnest Money Deposit (EMD) that guarantees the commitment of bidders during the tendering process. The specifics will be clarified further in the official documentation.
Yes, the tender contains special provisions designed to support Micro, Small, and Medium Enterprises (MSEs) and startups. These benefits may include preferential treatment in the bidding process, which can serve to enhance competitive positioning among smaller businesses and promote local procurement alignments.
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