Tender Title: Facility Management Service - Outcome Based

Reference Number: GEM/2025/B/6150806

Issuing Authority/Department:
Madhyanchal Vidyut Vitaran Nigam Limited, Lucknow

Scope of Work and Objectives:
The purpose of this tender is to solicit bids for the provision of Facility Management Services that are outcome-based. This entails a comprehensive approach to the management and maintenance of facilities, where service delivery is measured based on performance outcomes rather than just activity outputs. The selected service provider will be responsible for ensuring that the facilities are maintained in line with agreed service levels to enhance operational efficiency and user satisfaction.

Eligibility Criteria:
Bidders must meet specific eligibility requirements to qualify for participation. The conditions require that the bidding firms are registered entities and possess a valid license to operate in the facility management sector. Additionally, companies are expected to demonstrate previous experience in facility management services, and show evidence of a stable financial background to ensure they can complete the contract as specified.

Technical Requirements:
To meet the technical qualifications, bidders must provide detailed information regarding their proposed methodologies for service delivery, including strategies for maintaining facility standards, workforce management, and responsiveness to service requests. Moreover, compliance with relevant legal requirements and quality standards in service provision is essential.

Financial Requirements:
All bidders must submit their financial proposals, inclusive of a detailed breakdown of costs associated with the facility management services being provided. This includes direct costs, administrative expenses, and any applicable taxes. The proposed budget must be competitive, given the scale of the project, which aims to serve approximately 1500 units within the specified area.

Document Submission Details:
Interested parties must submit their technical and financial proposals through the specified electronic submission platform. It is imperative to ensure all relevant documents are uploaded in the accepted formats as stipulated in the tender documentation. Additional compliance documentation may also be required, and late submissions will not be entertained.

Special Provisions:
There are initiatives in place to encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups, including favorable consideration during the evaluation process. These provisions encourage a diverse pool of applicants and align with the government’s push for inclusive entrepreneurship.

Evaluation Process:
The evaluation of bids will be carried out in a structured manner, taking into account both the technical and financial proposals. Points will be assigned based on predetermined criteria, with a greater emphasis on proposals that demonstrate innovative solutions and proven experience in the facility management sector.

Delivery Locations:
Services will be delivered across the various facilities managed by Madhyanchal Vidyut Vitaran Nigam Limited. A detailed list of these locations will be provided to the bidders upon request or may be found within the tender documentation.

Contact Information:
For clarification or further inquiries related to the tender, bidders are encouraged to reach out to the issuing authority. However, specific contact details have not been disclosed in the tender documentation.

This tender presents an opportunity for qualified bidders to demonstrate their capabilities in providing high-quality facility management services focused on outcomes, while also supporting government initiatives for MSE and startup engagement.