NA Tender by Indian Maritime University (eb16c61e)

Tender Title: Group Mediclaim Insurance Service

Reference Number: eb16c61e

Issuing Authority/Department: Ministry of Ports, Shipping and Waterways

The Group Mediclaim Insurance Service aims to provide comprehensive health insurance coverage for permanent employees, retired personnel, superannuated individuals, and pensioners associated with the Ministry of Ports, Shipping and Waterways. This service is crucial in safeguarding the health and financial security of the beneficiaries through a tailored insurance program that meets their unique healthcare needs.

Scope of Work and Objectives

The primary objectives of this tender include:

• Providing medical insurance coverage that ensures access to quality healthcare services for all covered individuals.
• Designing an insurance plan that encompasses a wide range of medical ailments and hospitalizations.
• Ensuring smooth processing of claims to maintain trust and satisfaction among participants.

The scope involves working closely with healthcare service providers to establish networks that facilitate easy access for policyholders. Insurers are expected to demonstrate their capability to manage claims efficiently, provide necessary documentation, and ensure seamless communication with the policyholders.

Eligibility Criteria

To qualify for this tender, bidders must meet the following eligibility criteria:

• Must be a registered insurance service provider under the applicable laws and regulations.
• Proven experience in offering group medical insurance schemes, particularly for government entities or large organizations.
• Ability to provide a comprehensive proposal that adheres to minimum prescribed guidelines.

Technical Requirements

Bidders are expected to meet various technical requirements that include:

• Demonstrating a robust IT infrastructure to support policy administration and claims management.
• Availability of customer support teams trained to handle inquiries and resolve issues efficiently.
• Incorporating preventative healthcare measures as part of the insurance program.

Financial Requirements

Bidders should provide a detailed breakdown of their financial proposals, which must include:

• Pricing models for the insurance coverage per individual.
• Any applicable discounts or premium adjustments based on the risk profile or group size.
• A clear outline of payment terms and conditions associated with the service.

Document Submission Details

All proposal documents must be submitted electronically through the designated e-procurement portal. Submission guidelines require that:

• Proposals include all necessary supporting documentation as specified in the tender guidelines.
• All submissions should be made in PDF format unless otherwise indicated.

Special Provisions

Special provisions are included to facilitate participation from Micro, Small, and Medium Enterprises (MSEs) and startups. These provisions may include:

• Streamlined documentation requirements for smaller firms.
• Access to mentorship and support from larger insurance firms to foster inclusivity.

Evaluation Process

The evaluation process will consist of multi-stage assessments, encompassing both technical and financial evaluations. Key factors influencing selection would include:

• Understanding of project needs and proposed methodologies.
• Comprehensive cost analysis and value-for-money considerations.
• Previous experience and success in similar contract executions.

Delivery Locations

Coverage will be nationwide, ensuring that all permanent employees and eligible retirees can access medical facilities wherever they are located. This encompasses both urban and rural healthcare facilities.

Contact Information

For further inquiries regarding this tender, interested parties should direct inquiries via the e-procurement system to ensure a documented trail of communication.