Tender Title: Annual Maintenance Service - Desktops, Laptops and Peripherals

Tender Reference Number: 69aa0704

Issuing Authority: Ministry of Power

Scope of Work and Objectives

The Annual Maintenance Service tender is issued by the Ministry of Power for comprehensive maintenance of desktops, laptops, and peripherals. The primary objective is to ensure that all technical equipment operates efficiently and reliably for the ministry's ongoing operations. The successful bidder will be responsible for regular checks, upgrades, and repairs as needed, thereby minimizing downtime and enhancing productivity.

Eligibility Criteria

To qualify for this tender, bidders must meet specific eligibility requirements including, but not limited to:

• Registration as a legal entity under applicable laws.
• Proven experience in providing maintenance services for IT hardware, specifically desktops and laptops.
• Financial stability to execute the service contract effectively.
• Compliance with all applicable rules and regulations set forth by the Ministry of Power.

Technical Requirements

The service provider must have:

• Qualified and skilled personnel who are certified in IT hardware maintenance.
• A comprehensive understanding of current technical standards and specifications for desktops, laptops, and peripherals.
• The capacity to respond efficiently to maintenance requests within a defined timeline.
• Adequate tools and equipment necessary for executing maintenance tasks competently.

Financial Requirements

Bidders must demonstrate:

• A clear financial proposal detailing the costs associated with the service.
• Ability to provide competitive pricing while ensuring quality service delivery.
• Transparency in pricing, including any potential additional costs that may arise during the maintenance period.

Document Submission Details

Prospective bidders must submit the following documents to the Ministry of Power:

• Completed tender application form.
• Relevant experience certificates and documentation.
• Detailed financial proposal.
• Any additional certificates that validate the company’s capability to execute the contract.

All submissions should be made in the specified format as outlined in the tender documentation, ensuring that each proposal adheres to the established guidelines.

Special Provisions

The tender includes specific provisions for Micro, Small, and Medium Enterprises (MSEs) and startups to encourage participation from these entities. Such organizations may receive benefits like relaxed eligibility criteria, financial aids, or assistance in the tendering process, promoting inclusive growth in the tendering community.

Evaluation Process

The evaluation of bids will focus on:

• Technical capability and past performance of the bidder.
• Financial viability and competitiveness of the submitted proposal.
• Compliance with eligibility criteria and requirements outlined in the tender.

Bids will undergo a thorough review process, with a panel assigned by the Ministry of Power to ensure impartiality and adherence to standards.

Delivery Locations

Services will be required at various locations as designated by the Ministry of Power across its facilities. The successful bidder must be prepared to address maintenance needs promptly at these specified sites.

Contact Information

For additional information concerning this tender, bidders may contact the Ministry of Power through their official channels outlined in the tender documentation.

This comprehensive description should serve to inform potential bidders about the requirements and expectations associated with this tender. Interested parties are encouraged to prepare their submissions accordingly.