Tender for Fare Collection Agency for Rajkot City Bus Service (RMTS) - 2-Year Contract

This government tender invites experienced agencies to participate in selecting a Fare Collection Agency for the Rajkot City Bus Service (RMTS) for a duration of two years. The project aims to streamline fare collection processes, enhance operational efficiency, and improve passenger experience across Rajkot. The tender is issued by the Rajkot Municipal Corporation, a key player in urban transportation management within Gujarat. Bidders must meet specific eligibility criteria, including financial stability, technical expertise, and compliance with legal and safety standards. The project scope encompasses the deployment of electronic fare collection systems, ticketing solutions, and related infrastructure. The total estimated cost for this project is approximately ₹131.07 crore, with a bid security deposit of ₹13.11 lakh. The tender process involves technical and financial evaluations, with clear deadlines for submission and opening. Interested agencies should review the detailed tender documents, including terms and conditions, to prepare their bids accordingly. This opportunity is ideal for companies specializing in transit fare systems, ticketing technology, and transportation service providers seeking government contracts.

The selected Fare Collection Agency will be responsible for the following key deliverables:

• Implementation of electronic fare collection systems across all buses in the RMTS fleet.
• Deployment of ticketing hardware and software, including card readers, ticket printers, and digital kiosks.
• Integration with existing transportation management systems.
• Training of staff on new fare collection technology.
• Maintenance and technical support for the deployed systems during the contract period.

The process includes:

1. Submission of technical and financial bids.
2. Technical evaluation based on experience, system capabilities, and compliance.
3. Financial evaluation considering bid price and cost-effectiveness.
4. Final selection and contract award.

The agency must ensure compliance with all safety, security, and operational standards specified in the tender documents. The project completion period is two years, with milestones for phased deployment and testing. The bid must include detailed technical proposals, cost breakdowns, and supporting documentation as per the tender guidelines.

Specification	Details
Contract Duration	2 Years
Estimated Cost	₹131.07 Crore
Security Deposit	₹13.11 Lakh
Payment Terms	As per contract agreement
Technical Requirements	Advanced electronic fare collection hardware and software
Maintenance Period	During the contract tenure

Bidders must meet the following eligibility criteria:

• ✓ Must have valid Tender Fee and EMD payment receipts.
• ✓ Must submit all required technical documents including the tender documents with corrigendum, if any.
• ✓ Demonstrate an annual turnover of at least ₹50 crore in the last three financial years.
• ✓ Possess valid Professional Tax & GST Registration.
• ✓ Have active EPF & ESIC registrations.
• ✓ Hold a valid Labour License as per pre-qualification requirements.
• ✓ Provide experience certificates for similar fare collection or transportation projects.
• ✓ Submit a Non-Blacklist Declaration confirming the bidder's eligibility.

Qualification Parameter	Minimum Requirement
Annual Turnover	₹50 Crore
Experience	3+ similar projects
Valid Registrations	GST, EPF, ESIC
Certification	Experience certificates
Legal Status	Not blacklisted

Bidders must comply with all legal and technical standards specified in the tender documents to qualify for evaluation.

The technical specifications include deployment of electronic fare collection hardware such as contactless card readers, ticket printers, and digital kiosks. The system must support multiple payment modes including RFID cards, mobile wallets, and QR codes. The software should be capable of real-time data processing, fare management, and reporting. Compatibility with existing transport infrastructure is mandatory.

Parameter	Specification
Hardware Compatibility	Must support standard fare collection hardware
Payment Modes	RFID, Mobile Wallet, QR Code
Data Security	End-to-end encryption
Software Features	Real-time reporting, fare management
System Integration	Seamless integration with existing transport systems

The deployment process involves hardware installation, software configuration, testing, and staff training, followed by a phased rollout across all buses. System uptime should be at least 99.5% with scheduled maintenance windows as per the project plan.

The total estimated project cost is approximately ₹131.07 crore, with a bid security deposit of ₹13.11 lakh. The financial bid should include detailed cost components such as hardware procurement, software development, installation, and maintenance. Payment terms are aligned with project milestones, including initial deployment, testing, and operational phases.

Cost Component	Estimated Cost
Hardware	₹45 Crore
Software Development	₹25 Crore
Installation & Deployment	₹20 Crore
Maintenance & Support	₹41.07 Crore
Total	₹131.07 Crore

Payments will be made in installments based on successful completion of predefined milestones. Bidders must submit a detailed financial proposal along with supporting documents as per the tender guidelines.

The bidding process involves the following steps:

1. Download and review the detailed tender documents from the official portal.
2. Attend the pre-bid meeting scheduled on 27-05-2025.
3. Submit the technical and financial bids electronically via the nprocure portal before the deadline.
4. Technical bids will be evaluated based on experience, technical capability, and compliance.
5. Shortlisted bidders will be invited for financial evaluation.
6. Final evaluation will consider both technical scores and financial bids.
7. The successful bidder will be notified and awarded the contract.

Timeline	Date
Bid Submission Start	27-05-2025 13:00
Bid Submission End	18-06-2025 18:00
Technical Evaluation	23-06-2025 12:00
Price Evaluation	26-06-2025 12:00

**All bids must be submitted electronically before the closing date.** Bidders are advised to ensure all documentation and security deposits are complete to avoid disqualification.

Bids will be evaluated based on a combined scoring system:

Criteria	Weightage
Technical Capability & Experience	60%
Cost Effectiveness	30%
Compliance with Technical Specifications	10%

Minimum qualifying thresholds: - **Technical score must be at least 70%.** - Financial proposals will be scored inversely proportional to bid amount.

Evaluation factors include system robustness, past project success, compliance with specifications, and bid price. Bidders must meet all minimum criteria to qualify for the final selection.

Date	Event	Details
27-05-2025	Bid Start Date	Bidding opens at 1:00 PM
18-06-2025	Bid Submission Deadline	Bids close at 6:00 PM
23-06-2025	Technical Evaluation	Evaluation at 12:00 PM
26-06-2025	Price Bid Opening	Evaluation at 12:00 PM
27-06-2025	Contract Award	Expected date for final decision

**All submissions must be completed before the respective deadlines.**

For queries and support related to the tender, contact:

Rajkot Municipal Corporation

• Contact Person: General Manager
• Address: 3rd Floor, Multi Activity Center, Chowk, 150 Feet Ring Rd, Nana Mava, Rajkot, Gujarat
• Phone: 9974343657
• Email: nprocure@ncode.in

Support for online bid submission and technical assistance is available during working hours. Bidders are encouraged to verify all details and seek clarifications well in advance of the submission deadline.

Interested bidders should thoroughly review the tender documents, including all terms, conditions, and technical specifications. A free vendor training session is organized every Saturday at (n)code Solutions, Gujarat, to assist bidders in understanding the e-procurement process. All bids must be submitted electronically via the official nprocure portal. The tender process emphasizes transparency and fairness, with detailed evaluation criteria and clear timelines. Bidders are advised to prepare comprehensive proposals that demonstrate technical expertise, financial stability, and compliance with all legal requirements to enhance their chances of award.