Tender Title: Group Mediclaim Insurance Service - Permanent Employees and Contract Employees
Reference Number: GEM/2025/B/6168034
Issuing Authority: Balmer Lawrie and Company Limited, under the Ministry of Petroleum and Natural Gas

1. Introduction

The Group Mediclaim Insurance Service tender aims to provide comprehensive hospitalization insurance for both permanent and contract employees. This project will encompass various medical treatments including inpatient hospital services, outpatient care (OPD), domiciliary treatment, maternity, and coverage for all pre-existing illnesses, ensuring employees receive adequate medical support.

2. Scope of Work and Objectives

• Primary Objective: To procure a comprehensive group mediclaim insurance service aimed at safeguarding the health and wellness of employees.
• Services Required:
  • Hospitalization for accident and emergency treatments.
  • OPD consultations and services.
  • Domiciliary treatment facilities.
  • Maternity coverage and services for pre-existing illnesses.
  • A total quantity of 1,082 policies is anticipated under this contract.

3. Eligibility Criteria

Potential bidders must fulfill the following eligibility requirements:

• Registered entities with experience in mediclaim insurance services.
• Compliance with regulatory standards relevant to the insurance sector.
• Evidence of previous contract fulfillment in similar insurance services.

4. Technical Requirements

Bidders must submit detailed proposals that outline:

• Proposed coverage details and limits.
• Network of hospitals and healthcare providers.
• Procedures for claim settlements.
• Innovations in service delivery to enhance employee experience.

5. Financial Requirements

Bidders will need to demonstrate financial capability, including:

• Annual reports detailing turnover and profitability.
• Statutory compliance evidence in the financial domain.

6. Document Submission Details

All required documents must be submitted electronically, following the guidelines outlined in the tender specifications. Bid submissions should include:

• Technical bid.
• Financial proposal.
• Any supplementary documents that support the bidding process.

7. Special Provisions

This tender supports Micro, Small, and Medium Enterprises (MSEs) and includes incentives for startups. Bidders are encouraged to demonstrate how their proposal aligns with these provisions.

8. Evaluation Process

The evaluation of bidders will be based on:

• Compliance with technical requirements.
• Financial viability and cost competitiveness.
• Quality of service proposed.
• Previous performance on similar projects.

9. Delivery Locations

Services will be made available to locations specified by Balmer Lawrie and Company Limited, primarily covering areas relevant to the employee demographic.

10. Contact Information

For any clarifications or queries regarding the tender, interested parties may contact the issuing authority via provided channels in the tender document.

In conclusion, the Group Mediclaim Insurance Service tender signifies a strategic move towards ensuring the health and safety of employees, aligning with the standards set by the Ministry of Petroleum and Natural Gas. All interested bidders are invited to engage in this opportunity to provide essential services that will enhance employee welfare.