Tender Title: RFP for Supply, Implementation & Maintenance of End-to-End Debit Card Management System (DCMS)
Tender Reference Number: GEM/2025/B/6074630
Issuing Authority/Department: Ministry of Finance, Banking Sector

The primary objective of this tender is to solicit proposals for the supply, implementation, and maintenance of a comprehensive End-to-End Debit Card Management System (DCMS). This solution will support the management of debit card transactions and enhance operational efficiencies within the banking sector. The system aims to provide secure transactions, streamline card issuance processes, and facilitate effective card management to meet the evolving needs of users.

Scope of Work and Objectives

The awarded vendor will be responsible for the complete supply, implementation, and ongoing maintenance of the Debit Card Management System. The key components of the scope include:

• Development and installation of necessary software and hardware components.
• Integration with existing banking systems.
• Provision of training programs for bank staff.
• Ongoing technical support and system updates.

Eligibility Criteria

To qualify for this tender, vendors must meet the following eligibility requirements:

• Be a registered entity in India.
• Provide documented proof of prior experience in delivering similar solutions to financial institutions.
• Comply with the regulatory standards set forth by the Reserve Bank of India.

Technical Requirements

The proposed DCMS should meet the following technical specifications:

• Support for multiple transaction channels (online and offline).
• Robust security protocols in compliance with ISO and PCI DSS standards.
• User-friendly interface for both consumers and bank personnel.

Financial Requirements

Vendors must submit a detailed financial proposal that includes pricing for all components of the Debit Card Management System offering, including hardware, software licensing, and maintenance costs. Also, an Earnest Money Deposit (EMD) will be required to ensure commitment to the bidding process.

Document Submission Details

Interested parties must submit their proposals electronically via the designated procurement platform. All documents should be uploaded in PDF or DOC formats to ensure compatibility with the evaluation system.

Special Provisions

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, providing advantages such as relaxed eligibility criteria and potential benefits under government schemes aimed at enhancing indigenous manufacturing and innovation.

Evaluation Process

All submissions will undergo a thorough evaluation process focusing on technical merit and financial competitiveness. The evaluation team will assess compliance with the laid down specifications and overall value for money.

Delivery Locations

The deployment of the DCMS will focus initially on designated banking sectors across various states, with potential for expansion based on performance and user feedback.

Contact Information

For inquiries related to the tender, please refer to the official website for further communication channels and guidelines. Non-compliance with the document submission format will lead to rejection of the proposal.

This tender represents a significant opportunity for qualified parties to enhance their portfolios while contributing to the advancement of banking technologies in India. Prospective bidders are encouraged to review the full tender documentation and prepare their submissions accordingly.