Tender Title: Selection of Service Provider for Supply, Implementation & Management of Active Directory Management Solution

Tender Reference Number: GEM/2025/B/6114413

Issuing Authority/Department: Department of Financial Services, Ministry of Finance

The Scope of Work for this tender involves the supply, implementation, and management of an advanced Active Directory Management Solution tailored for Canara Bank. The project aims to enhance the bank's IT infrastructure by providing secure, efficient, and scalable directory services. As part of the service, the selected service provider will be responsible for the deployment, integration, and ongoing management of the Active Directory across various banking applications and services.

Objectives:

• To ensure a seamless transition to the new Active Directory Management Solution.
• To provide continuous support and maintenance services for optimal performance.
• To enhance user authentication and access controls.
• To improve the overall IT service management capability within the bank.

Eligibility Criteria:
Bidders must be registered entities with relevant experience and capability in IT services. They should meet the following qualification requirements:

• Proven track record of implementing similar solutions in banking or financial sectors.
• Availability of trained personnel with certifications in Microsoft Active Directory.
• Evidence of financial stability and experience in service management contracts.

Technical Requirements:

• The proposed solution must be compatible with existing IT infrastructure at Canara Bank.
• It should provide advanced features such as multi-factor authentication, automated user provisioning, and compliance reporting.
• The solution must adhere to relevant security and data protection regulations.

Financial Requirements:
Bidders are required to submit documented proof of their financial standing, including recent financial statements and details of the budget allocated for this project. Proposals should include a detailed breakdown of costs involved in the supply and implementation, along with annual maintenance expenses.

Document Submission Details:
Submissions must be made electronically through the government procurement portal. Bidders should ensure that all documents are complete and adhere to the specified format. The submission must include:

• Bid Proposal
• Technical and Financial Statements
• Any relevant certifications
• Compliance with the EMD requirements.

Special Provisions:
There are specific provisions for Micro, Small, and Medium Enterprises (MSEs) and startups. Such entities are encouraged to participate, receiving support for capacity building and potential exemptions from certain compliance requirements.

Evaluation Process:
Proposals will undergo a thorough evaluation based on technical merit and cost-effectiveness. Factors like the bidder's experience, solution quality, and adherence to timelines will be taken into account. The committee will assess the proposals to ensure selection based on the best value.

Delivery Locations:
The selected service provider will deliver services primarily at Canara Bank’s branches and data centers as specified during the contract commencement.

Contact Information:
While specific contact details are not listed in the tender data, interested bidders should refer to the official government procurement portal for further clarification and support during the bidding process.

With all factors in consideration, it is crucial for bidders to align their proposals with the outlined requirements to secure a competitive edge for this high-value tender opportunity.