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Annual Maintenance Service - Photocopier Machine - GEM/2025/B/6087042
The Annual Maintenance Service tender, identified as GEM/2025/B/6087042, is issued by the esteemed Bhakra Beas Management Board under the Ministry of Power. This tender seeks a qualified provider for comprehensive maintenance services for photocopier machines, including monochrome, laser, and devices with separate drum and toner cartridges.
Scope of Work and Objectives
This tender outlines the objectives to ensure the continuous operational efficiency of photocopier machines utilized across various locations managed by the authority. The awarded service provider will be responsible for conducting regular maintenance, troubleshooting, repairs, and providing necessary replacements to ensure optimal performance. The scope also includes collaboration with OEM authorized service standards to maintain service quality and compliance.
Eligibility Criteria
Interested bidders must fulfill specific eligibility requirements to qualify for participating in this tender. These include:
- Being a registered entity in the format specified by the relevant authorities.
- Having experience in providing annual maintenance services for photocopier machines.
- Certification as an Authorized Service Provider by the Original Equipment Manufacturer (OEM).
- Financial stability and previous positive performance evaluations in providing similar services.
Technical Requirements
To ensure the successful completion of the project, the service provider must adhere to rigorous technical requirements, which will be evaluated during the selection process. These standards include:
- Providing skilled technicians for service and maintenance tasks.
- Availability of genuine spare parts required for repairs and maintenance.
- Ability to respond to service requests promptly, particularly in emergency situations.
Financial Requirements
Respondents to this tender must demonstrate financial capability. This includes submitting audited financial statements for the previous years, ensuring compliance with industry norms for financial sustainability, and meeting any financial guarantee required for the execution of the project.
Document Submission Details
The documentation required for submission may include the following:
- Completed bid forms as stipulated in the tender documents.
- Proof of eligibility and necessary certifications.
- Brief description of the company’s capabilities and relevant experience.
- Financial offer encompassing all costs associated with the services.
Special Provisions
This tender incorporates special provisions to promote opportunities for Micro, Small, and Medium Enterprises (MSEs) and startups. Bidders classified under these categories may receive preferential evaluation or other benefits, aimed at enhancing inclusivity and boosting small business participation in government contracts.
Evaluation Process
The evaluation of proposals will be conducted based on predetermined criteria, focusing on:
- Technical compliance and alignment with project objectives.
- Financial viability and competitive pricing.
- Experience and past performance in executing similar contracts.
Delivery Locations
Services are to be delivered across various operational sites under the jurisdiction of the Bhakra Beas Management Board. Specific locations and logistical requirements will be informed during the subsequent stages post-evaluation.
Contact Information
For more information related to the tender or to seek clarification on the requirements, potential bidders can check at the official channels specified by the Bhakra Beas Management Board. It is recommended to visit their official website or relevant portals for the most accurate and timely information regarding this tender.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating past experience in annual maintenance services for photocopier machines, and holding relevant certifications as an Authorized Service Provider by an Original Equipment Manufacturer (OEM). Companies must also showcase financial stability through documented evidence, ensuring compliance with conditions set forth in the tender documents.
Bidders must provide specific certificates including, but not limited to, business registration documents, authorization from the OEM indicating service provider status, and proof of past project completion in a similar domain. Additionally, financial certifications, such as audited financial statements, may also be necessary.
Bids can be submitted via the designated platform outlined in the tender documents. Participants should ensure that all required documents are included in the submission. Digital formats are commonly accepted, with files often needing to be in PDF or DOC formats. It is crucial to adhere strictly to the specified submission methods to avoid disqualification.
Typically, an Earnest Money Deposit (EMD) is required, serving as a guarantee of serious intent to fulfill the contract terms. The specific amount and guidelines for the EMD will be detailed in the tender documentation. Bidders are encouraged to clarify any questions regarding EMD through the official contact channels mentioned by the issuing authority.
Yes, Micro, Small, and Medium Enterprises (MSEs) benefit from special provisions in this tender. These include preferential evaluation, reduced financial requirements, and opportunities for capacity building. Such measures are part of a broader strategy to enhance MSE participation in government contracts, stimulating economic growth, and supporting local businesses.
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