Tender Title: Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Acer
Tender Reference Number: 8f41920f
Issuing Authority:
Department of Commerce, Ministry of Commerce and Industry
Scope of Work and Objectives:
The objective of this tender is to procure comprehensive annual maintenance services for desktops, laptops, and related peripherals, specifically focusing on Acer products. The selected contractor will be responsible for ensuring the operational efficiency of all devices through regular servicing, troubleshooting, and prompt repair services to minimize downtime and enhance productivity across departments. This includes preventive maintenance, technical support, spare parts management, and timely response to service requests.
Eligibility Criteria:
To qualify for the tender, bidders must be registered firms with proven experience in providing maintenance services for IT equipment. Interested parties should present the necessary certifications and registration details that validate their expertise in servicing desktops, laptops, and peripherals—preferably with a substantial track record relating to Acer products.
Technical Requirements:
Bidders are required to meet several technical requirements, which include but are not limited to: possessing qualified technicians with relevant certifications, access to genuine Acer spare parts, and the capacity to provide both on-site and remote technical support. Furthermore, bidders must demonstrate knowledge of current industry standards in IT service management and quality assurance processes.
Financial Requirements:
Potential suppliers must demonstrate financial stability and submit a detailed proposal specifying the service fee structure. This will include any applicable taxes and additional costs that might arise during the tenure of the contract. An Earnest Money Deposit (EMD) will also be required to secure the bid, as stipulated by the tender guidelines.
Document Submission Details:
All bids must be submitted electronically via the designated procurement portal. Bidders must ensure that all submitted documents are in acceptable formats, including PDF for technical and financial proposals. Late submissions will be disqualified, thus it is critical to adhere to the stipulated timelines for submission.
Special Provisions:
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Bidders falling into these categories will receive special consideration during the evaluation process, as part of the government's initiative to support local businesses and encourage economic growth.
Evaluation Process:
The evaluation will be conducted based on predefined criteria, including technical capability, financial proposal, and compliance with the requirements stipulated in the tender documents. A price evaluation will also be undertaken to ensure competitive pricing without compromising quality.
Delivery Locations:
Services are to be provided across various departments within the Ministry of Commerce and Industry, with specific locations detailed in the tender documentation.
Contact Information:
For further queries, bidders may reach out to the designated tender contact specified in the procurement portal. This will provide access to any clarifications or additional information that may be necessary for completing the proposal accurately.
Conclusion:
This tender represents an essential opportunity for qualified service providers specializing in annual maintenance services for IT assets. Aligning with the government's emphasis on supporting local enterprises, this procurement is expected to yield not only quality service but also enhance the overall productivity of the Ministry of Commerce and Industry.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for submission include being a registered firm with the necessary certifications in IT maintenance services. Firms should showcase experience with Acer products specifically, to ensure compliance with the tender’s technical criteria. Bidders must also demonstrate financial stability, which includes proof of capability to fulfill the contract without jeopardizing service quality.
Bidders are required to possess relevant certifications that substantiate their expertise in servicing hardware, particularly Acer desktops and laptops. This may include IT hardware maintenance certifications, and quality assurance certifications that validate their service management standards.
All bids must be submitted through the procurement portal in accepted document formats such as PDF. Bidders should ensure their proposals include both technical and financial details, and they must be compiled and formatted according to the instructions in the tender guidelines.
Payment terms typically involve milestones based on service provision and receipt of satisfactory evaluations. Bidders must outline their offered payment structures in their financial proposals, ensuring clarity concerning invoicing periods and conditions for payment release corresponding to performance evaluations.
Yes, this tender provides benefits for MSEs and startups by offering them enhanced consideration during the evaluation process. This initiative aims to promote local businesses while ensuring that they have a fair opportunity to compete for government contracts, thus contributing to overall industry growth and sustainability.
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