Tender Title: Repair and Overhauling Service - AIAMC of Computers and Peripherals and Providing of Service Engineers
Reference Number: GEM/2025/B/6075900
Issuing Authority/Department: Department of Defence, Ministry of Defence

Scope of Work and Objectives

The primary objective of this tender is to engage qualified vendors capable of providing repair and overhauling services for various computing equipment and peripherals. This includes HP, Acer, Lenovo, RDP computers, and other network devices along with their necessary spare parts. Vendors will be required to ensure that all services meet the operational capabilities expected by the Ministry of Defence. The work will include onsite support by service engineers who will manufacture quality repairs for the aforementioned equipment.

Eligibility Criteria

To be eligible for this tender, interested bidders should meet the following eligibility criteria:

• Must be a registered business entity in accordance with local regulations.
• Proven experience in providing similar services in the past.
• Must comply with all applicable laws and regulations regarding service provision to government entities.
• Must possess the necessary licenses and certifications as per industry standards.

Technical Requirements

Bidder proposals should clearly outline the technical requirements including:

• Detailed capability statements outlining the repair methods and technologies used.
• Profiles of service engineers including relevant skills and experiences.
• Quality assurance processes in place to ensure service reliability and efficacy.
• Compliance with predefined equipment specifications provided in the tender document.

Financial Requirements

All participating parties must present a clear financial proposal that includes:

• Pricing structure for each service provided.
• Evidence of financial stability and capacity to execute the necessary work.
• Details regarding the Earnest Money Deposit (EMD) to confirm bid participation.

Document Submission Details

Vendors must submit their bids electronically via the designated procurement portal. All proposals should include:

• Completed tender response forms.
• Supporting documents and certifications outlined in the eligibility section.
• Financial proposal detailing total costs involved.

Special Provisions

This tender includes special provisions aimed at promoting participation from Micro, Small, and Medium Enterprises (MSEs) and startups, encouraging competitive bidding. Bidders should indicate if they qualify under these categories in their submissions.

Evaluation Process

The evaluation process will consist of two stages:

1. Compliance with eligibility and technical requirements.
2. Financial assessment based on the proposals submitted. The authority retains the right to perform technical assessments and will evaluate the bids on a combination of qualitative and quantitative factors.

Delivery Locations

The successful bidders will be required to provide their services across various locations defined by the Department of Defence. Specific details regarding delivery sites will be available in supplementary documentation provided after bid acceptance.

Contact Information

For inquiries regarding this tender, bidders can reach out to the contact listed on the procurement portal. Ensure that all communications are directed through the proper channels to avoid miscommunication.

In summary, the Repair and Overhauling Service tender managed by the Ministry of Defence aims to procure high-quality services for computing equipment repairs. Vendors are encouraged to thoroughly adhere to the eligibility, technical, and financial criteria provided to successfully participate in this opportunity.