MECON Limited Tender by Mecon Limited (GEM/2025/B/6166755)
Annual Maintenance Service - Desktops, Laptops and Peripherals - Work station; Dell,Annual Mainten
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Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals
Reference Number: GEM/2025/B/6166755
Issuing Authority/Department: MECON Limited, Ministry of Steel
Overview
This tender invites proposals for the Annual Maintenance Service for various types of computer hardware including desktops, laptops, and peripherals of multiple brands, notably Dell, HP, Lenovo, and Acer. The overarching objective of this tender is to ensure the continuous efficient operation of IT equipment critical for ministry operations.
Scope of Work and Objectives
The selected contractor will be responsible for providing responsive maintenance services for a total of 496 units comprising desktops, laptops, printers, and plotters. The contractor must ensure that all equipment is kept in optimal working condition through timely preventive and corrective maintenance. Specific tasks include:
- Regular servicing and troubleshooting of devices.
- Replacement of faulty components and parts.
- Providing technical support and software updates.
- Maintaining a detailed service log for all work done.
The primary goal is to minimize downtime and enhance the performance of IT hardware within MECON operations.
Eligibility Criteria
To be eligible to participate in this tender, bidders must meet the following requirements:
- Be a registered entity with a valid registration number.
- Proven experience in providing comprehensive maintenance services for IT equipment.
- Possession of necessary licenses and certifications relevant to the scope of services.
- Financial stability demonstrated through financial statements.
Technical Requirements
Bidders must demonstrate their capability by providing the following technical specifications:
- Expertise in maintaining systems across the specified brands (Dell, HP, Lenovo, Acer).
- Availability of skilled technicians with relevant certifications.
- Capability to provide timely service responses with defined turnaround times.
Financial Requirements
Bidders must submit a financial proposal including:
- A detailed cost breakdown of the services offered.
- Evidence of financial capacity to undertake the maintenance services outlined.
- Competitive pricing in alignment with market standards.
Document Submission Details
All proposals must be submitted electronically through the designated online platform. Bidders are required to include:
- A signed letter of acceptance.
- Valid registration copies and certificates.
- Detailed financial proposal.
Special Provisions
- Micro, Small, and Medium Enterprises (MSEs) may benefit from special provisions and relaxations in eligibility requirements.
- Startups are encouraged to apply and could receive additional benefits under government policies.
Evaluation Process
All submitted proposals will undergo an evaluation process that will consider both technical competency and financial viability. The best-suited bidders will be selected based on:
- Compliance with eligibility and technical requirements.
- Cost-effectiveness and market competitiveness of the financial proposals.
Delivery Locations
Services will be rendered at various MECON locations as specified during the tender process. The bidder must demonstrate the capacity to service these locations promptly.
Contact Information
For any queries related to the tender, bidders are encouraged to communicate through provided official channels, ensuring that all questions are articulated in a professional manner.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating experience in IT maintenance services, and possessing relevant licenses and financial capabilities. Bidders must submit documentation proving their qualifications along with their proposal.
Bidders should have certifications relevant to the maintenance of desktops, laptops, and peripherals. This could include vendor-specific certifications from brands like Dell, HP, and Lenovo, alongside industry-standard qualifications for technical support.
All documents submitted must adhere to the specified electronic format set by MECON Limited. Typically, PDFs and Word documents are accepted, ensuring they are clear and easily readable. Bidders should check the tender’s submission guidelines for specific formatting requirements.
Bidders may be required to submit a performance security deposit which typically ranges from 5-10% of the total bid amount. This deposit serves as a guarantee for fulfilling the contract terms and may be forfeited in case of non-compliance.
Yes, MSEs may receive various benefits including relaxed eligibility criteria and preferred consideration during the evaluation process. This promotes inclusivity and supports government initiatives aimed at empowering small businesses.
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