Tender Title: Comprehensive Repair and Overhauling Service for Desktop Computers
Tender Reference Number: GEM/2025/B/6150023
Issuing Authority/Department: Department of Military Affairs, Ministry of Defence

The scope of work for this tender includes the provision of repair and overhauling service for desktop computers at the buyer's premises. This entails diagnosing and fixing a range of issues that could affect the performance and efficiency of the hardware. The objective of this project is to ensure that all desktop computers utilized by the Ministry of Defence are functional, reliable, and maintain peak performance levels. As part of the service delivery, the selected vendor will be responsible for conducting comprehensive checks, repairs, and necessary replacements of faulty components.

Eligibility criteria for bidders include being a registered entity under the relevant service categories, as well as possessing experience in providing IT hardware maintenance services. Vendors must exhibit professional competence in desktop repairs, proven by past performance with similar projects, particularly in a governmental or military setting.

In terms of technical requirements, bidders must provide detailed documentation that underscores their technical capability. This includes certifications for their technicians in repairing electronic hardware and logs of previous successful repair projects. Moreover, the vendors are expected to comply with specific safety and quality standards during the repair process to ensure the longevity and functionality of the machines.

Financial requirements entail that bidders provide a transparent breakdown of the cost for services offered, as well as any ancillary charges. They must also reveal past financial stability and a record wherein the vendor has managed similar financial obligations effectively.

Document submission procedures require vendors to prepare comprehensive proposals that include their qualifications, methodology, and compliance with the outlined requirements. Interested bidders must ensure that all relevant documents are submitted electronically for evaluation, following the guidelines specified by the Department of Military Affairs.

In addition to standard requirements, special provisions will be offered to MSEs (Micro and Small Enterprises), enabling them to participate in this tender and enhancing their opportunities for growth. Startups may also benefit from reduced financial barriers, fostering innovation and competitiveness in the service sector.

The evaluation process will consider various factors such as technical skills, financial proposals, previous experience, and adherence to specifications set forth in the tender documentation. Notably, greater emphasis will be placed on past performance and capacity to meet project demands effectively.

Services will be expected to be delivered at specified locations as directed by the Ministry of Defence. Vendors must factor in logistics and locality in their proposals to ensure timely service and repair operations.

For any clarifications or queries on this tender, interested parties are encouraged to contact the dedicated official contact points at the Department of Military Affairs.

This tender presents a crucial opportunity for experienced vendors specializing in repair and overhauling services for desktop computers, ensuring enhanced functionalities and support for the Ministry of Defence’s computer systems.