Tender Title: Annual Maintenance Service - Desktops, Laptops and Peripherals

Reference Number: 133f4d97

Issuing Authority: Department of Defence Research & Development, Ministry of Defence

The Annual Maintenance Service for Desktops, Laptops and Peripherals is a critical tender issued by the Department of Defence Research & Development under the Ministry of Defence. This tender aims to ensure the seamless functioning of various IT hardware components, enhancing productivity and operational efficiency across facilities. Through this initiative, the department seeks to partner with qualified service providers to deliver comprehensive maintenance services as per the defined scope of work to cater to multiple OEMs.

Scope of Work and Objectives

The scope of work includes the complete annual maintenance of desktops, laptops, and associated peripherals, ensuring their proper functionality throughout the contract period. Services include regular inspections, troubleshooting, repair, and replacement of defective parts, ensuring minimal downtime of IT assets, thus maintaining operational effectiveness. The objectives of this tender are to:

• Provide a standard quality of maintenance services to hardware used within the department.
• Foster collaborations with experienced service providers that meet the specified technical requirements.
• Aid in the entity's financial sustainability by ensuring that IT infrastructure remains operationally proficient.

Eligibility Criteria

To participate in this tender, bidders must meet the following eligibility criteria:

• Be a legally registered entity with the relevant authorities.
• Have a demonstrated expertise in providing IT maintenance services, particularly for desktops, laptops, and their peripherals.
• Ability to maintain acceptable quality standards as prescribed in the tender documentation.

Technical Requirements

Bidders must possess the technical know-how and resources to execute the required maintenance services. This includes but is not limited to:

• Competence in diagnosing and rectifying technical faults on various devices.
• Access to genuine OEM parts for repairs.
• Compliance with quality standards and testing criteria relevant to the IT hardware being serviced.

Financial Requirements

Bidders must provide proof of their financial stability and capability to undertake the contract, including:

• Submission of financial statements for the last three financial years.
• Details of the financial support available for upscaling resources when required.

Document Submission Details

All documents must be submitted electronically through the designated portal. Bidders are required to include:

• Proof of eligibility and registration.
• Technical proposals outlining approach and detailed service offerings.
• Financial proposals, including EMD (Earnest Money Deposit) details, where applicable.

Special Provisions

This tender promotes inclusivity by providing considerations for Micro, Small, and Medium Enterprises (MSEs) and startups, recognizing their contributions to innovation and economic growth.

Evaluation Process

Bids will be evaluated based on predefined criteria that encompass technical specifications, qualifications, and financial viability. The evaluation will focus on the strength of the proposals, compliance with requirements, and overall cost-effectiveness.

Delivery Locations

All maintenance services will be provided at designated locations specified by the Department of Defence Research & Development within the jurisdiction.

Contact Information

For further inquiries regarding this tender, please refer to the official contact channels as stated in your tender documentation. Ensure all submitted questions pertain to the documentation itself to maintain clarity and accuracy in the response.