Tender Title: Annual Maintenance Service - Photocopier Machine

Reference Number: b0a27725
Issuing Authority: Ministry of Home Affairs

The Annual Maintenance Service for Photocopier Machines tender entails comprehensive maintenance services for a total of 16 photocopier machines, including both color and monochrome units. The primary objective of this tender is to ensure the optimal operation and longevity of the photocopier machines through timely and efficient maintenance and support services, which will include routine checks, repairs, and the supply of necessary components such as drums and toners.

Scope of Work and Objectives

The successful bidder will be responsible for:

• Providing annual maintenance services for various types of photocopier machines, specifically categorized as color and monochrome laser printers.
• Ensuring compliance with all operational standards and requirements laid out by the manufacturer.
• Responding to service requests promptly to minimize downtime.
• Maintaining an inventory of essential parts and consumables required for the service of the machines.
• Conducting regular maintenance checks and servicing to ensure machines are in optimal working condition.

Eligibility Criteria

To qualify for this tender, bidders must meet the following eligibility criteria:

• Must be a registered service provider for photocopier machines.
• Must possess valid certifications and recognize OEM (Original Equipment Manufacturer) status for the machines included in this tender.
• Demonstration of past experience in providing similar maintenance services.

Technical Requirements

The technical proposal should include:

• Details of the service and support capability.
• List of qualified technicians and their certifications.
• A comprehensive maintenance plan outlining service frequency, types of services offered, and timeline for completion.

Financial Requirements

Bidders must submit a financial proposal that includes:

• Detailed pricing for annual maintenance service per machine.
• Any variations in pricing based on machine types and usage levels.

Document Submission Details

All required documents and proposals must be submitted electronically through the designated procurement platform. It is essential that proposals are complete, featuring all necessary certificates and compliance documents to avoid disqualification.

Special Provisions

This tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups. Participating MSEs may benefit from certain concessions aimed at enhancing their competitiveness in public procurement.

Evaluation Process

The evaluation of bids will consider:

• The technical specifications and service capability proposed.
• Financial competitiveness and the completeness of the submitted documents.
• Compliance with technical and general eligibility criteria.

Delivery Locations

The maintenance services will be conducted across various locations identified by the Ministry of Home Affairs, which will be specified in the proposal requirements.

Contact Information

For inquiries regarding this tender, bidders are encouraged to reach out through the official communication channels mentioned in the submission platform.

This tender represents a strategic investment in ensuring effective management and functionality of essential office equipment, contributing to enhanced productivity within government operations.