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Tender Title: Annual Maintenance Service for Data Center Assets
Reference Number: 55ca1020
The Department of Electronics and Information Technology under the Ministry of Electronics and Information Technology is seeking qualified vendors to provide Annual Maintenance Services for Data Center Assets including Security Systems Devices and DDoS Protection Appliances. This tender aims to ensure the optimal functioning of critical data center infrastructures through comprehensive maintenance and support services.
Scope of Work and Objectives
The scope of this tender encompasses the maintenance and technical support for data center assets, focusing on security systems and DDoS protection appliances. The objectives of these services include:
- Routine checks and upkeep of equipment.
- Prompt response to reported issues and service interruptions.
- Implementation of preventive maintenance protocols.
- Ensuring compliance with the latest industry standards for security and reliability.
Eligibility Criteria
Bidders must meet specific eligibility requirements that include:
- Being a registered entity capable of providing maintenance services for data center assets.
- Proven experience and expertise in handling similar projects.
- Compliance with local regulations and standards applicable to the maintenance of IT equipment.
Technical Requirements
The technical requirements for bidders include:
- Capability to deliver OEM authorized services.
- Proficiency in managing security systems and DDoS protection appliances.
- Ability to conduct regular inspections and timely repairs.
Financial Requirements
Bidders must provide:
- Earnest Money Deposit (EMD) as specified in the tender documentation.
- Evidence of financial stability and capability to undertake the contract.
Document Submission Details
All submissions must include:
- A detailed proposal outlining the methodology and approach to be taken for maintenance services.
- Financial statements to demonstrate eligibility.
- Certificates and documentation proving registration and compliance with necessary standards.
Special Provisions
The government encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Those entities are encouraged to express their interest as they may receive special consideration during the evaluation process.
Evaluation Process
Bids will be evaluated based on:
- Compliance with eligibility criteria.
- Technical capability and proposed approach.
- Financial viability and price competitiveness.
Delivery Locations
Services provided will cover various locations as specified in the tender documentation, focusing on maintaining data center assets that are pivotal to government operations.
Contact Information
For queries regarding this tender, please refer to the official communication channels provided on the tender portal.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- OEM Authorization Certificate
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating relevant experience and knowledge in providing maintenance services for data center assets, particularly in security systems and DDoS protection appliances. Additionally, compliance with local laws and bidding regulations is mandatory.
Bidders must possess certificates that prove their registration as an authorized service provider for relevant technology and equipment. This may include compliance certificates for security systems and DDoS protection appliances, along with business registration documents as per local regulations.
The registration process typically involves submitting the required documents and completing online forms available on the tender portal. Bidders should ensure that they meet all the eligibility criteria and have the necessary certificates and documentation to support their applications.
Submissions should be in either PDF or Word format, ensuring that all necessary documentation, including proposals, financial statements, and compliance certificates, is included. Each document must be clear and legible to facilitate smooth examination during the evaluation process.
Yes, there are specific provisions aimed to promote participation from MSEs and startups, allowing them to potentially receive preference during the selection process. These initiatives align with government policies to encourage local entrepreneurship and participation in public sector tenders.
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