Department of Space Tender by Indian Space Research Organization (6b822598)
ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Storage & Backup Devices; Tape-Library; OEM Author
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Tender Title: Annual Maintenance Service for Data Center Assets
Tender Reference Number: 6b822598
Issuing Authority/Department: Department of Space
The Department of Space is soliciting bids for the Annual Maintenance Service of various Data Center Assets, specifically focusing on storage & backup devices, tape-library systems, and OEM authorized service provider capabilities. This tender aims to ensure the continuous operation, reliability, and efficiency of the data center infrastructure by engaging qualified vendors who can deliver specialized maintenance services.
Scope of Work and Objectives
The scope of work includes but is not limited to:
- Comprehensive preventive maintenance services for storage and backup devices.
- Scheduled maintenance programs for tape-library systems.
- Immediate response for on-site support as needed.
- Provision of OEM authorized service which entails adherence to manufacturer specifications for all repairs and maintenance.
- Documentation of service activities, including repairs and routine checks.
The objective is to select a vendor that guarantees high uptime, performance reliability, and rapid service response, thereby supporting the operational needs of the Department of Space's critical data infrastructure.
Eligibility Criteria
To qualify for this tender, bidders must meet the following criteria:
- Be a recognized and registered entity capable of providing technical and maintenance services for data center assets.
- Demonstrate experience in providing OEM authorized maintenance services.
- Possess necessary certifications indicating compliance with quality standards relevant to the service.
Technical Requirements
Bidders are required to meet certain technical specifications, including:
- Proven track record in maintaining data center storage and backup systems.
- Adequate staffing levels with certified professionals.
- Access to genuine parts and equipment as per OEM specifications.
Financial Requirements
Vendors should be prepared to provide a comprehensive financial proposal that includes:
- Cost breakdown for the annual maintenance services.
- Assurance of financial capacity to sustain the maintenance support throughout the contract period.
Document Submission Details
Interested parties must submit their proposals in a sealed envelope. Documentation to accompany the bid includes:
- Company profile and qualifications
- References from past clients demonstrating previous experience
- Financial bid and EMD (Earnest Money Deposit).
Special Provisions
This tender includes special provisions aimed at encouraging participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Eligible MSEs may enjoy preferential evaluation criteria, encouraging their participation in the tender process.
Evaluation Process
The evaluation of proposals will follow a structured process, examining both technical and financial bids. Each submission will be assessed based on compliance with the eligibility criteria, technical capability, financial robustness, and overall value offered.
Delivery Locations
Services will be required at designated data center locations under the jurisdiction of the Department of Space, qualifications for which will be derived during the assessment process.
Contact Information
For any clarifications, bidders are encouraged to reach out directly to the Department of Space through the official communication channels provided in the tender documentation.
In conclusion, this tender represents an opportunity for capable vendors to engage with a prestigious governmental department, ensuring the operational integrity of critical data center assets through high-quality maintenance services.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with demonstrated expertise in providing services for data center assets. Bidders must showcase their experience in maintaining OEM authorized equipment, possess relevant certifications, and provide references to establish their capacity to undertake the required work.
Bidders are required to hold necessary technical certifications that validate their competencies in maintaining data center devices, particularly concerning OEM specifications. Certificates related to data center management, storage solutions, and backup protocols will be beneficial in showcasing your compliance with quality standards.
Bids must be submitted in a sealed envelope and should include all required documentation, such as company profile, past client references, and the financial bid. It is essential to adhere to the submission methods outlined in the tender notice to ensure proper consideration of your proposal.
Payment terms will be outlined in the contract following evaluation and selection process. Typically, vendors may expect milestone payments based on project deliverables or completion of major service targets defined in the agreement.
Yes, the tender incorporates special provisions for MSEs allowing them to receive favorable evaluation benchmarks. Furthermore, the support assured for local enterprises aligns with the ‘Make in India’ policy, encouraging regional participation while ensuring compliance with local procurement rules.
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