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Tender Title: Hiring of Professionals for Application Development and Maintenance - Help Desk Support Technical Service
Reference Number: GEM/2025/B/6146737
Issuing Authority/Department: Department of Electronics and Information Technology, Ministry of Electronics and Information Technology
Scope of Work and Objectives
The principal goal of this tender is to engage qualified professionals for application development and maintenance with a specific focus on providing comprehensive help desk support technical services. The selected bidder will be tasked with ensuring robust support for technical queries and fostering a user-friendly environment for application users. The work involves addressing user concerns, providing solutions, and maintaining the operational efficiency of the existing applications.
Eligibility Criteria
To qualify for this tender, prospective bidders must meet the following eligibility requirements:
- Be a legally registered entity.
- Demonstrate previous experience in application development and maintenance.
- Possess a team of qualified professionals with relevant expertise in technical support.
- Compliance with local and national regulations is required.
Technical Requirements
Bidders must provide evidence of their capability in the following technical specifications:
- Proven methodologies for application development.
- Established processes for help desk support including ticketing systems.
- Resources dedicated to timely support and troubleshooting.
- Compliance with applicable quality standards and benchmarks.
Financial Requirements
Bidders are required to submit detailed financial documents that outline their pricing structure for the services offered, as well as financial stability documentation. A breakdown of costs related to the support services must be included to aid in evaluation.
Document Submission Details
Interested bidders should submit their proposals, including all relevant documentation, through the designated online platform. Ensure all documents are formatted according to the accepted guidelines to avoid any complications during the evaluation process.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) by emphasizing benefits and support mechanisms designed to bolster the involvement of these smaller entities. There may be provisions available for startups focusing on innovative approaches within the application support domain.
Evaluation Process
The evaluation will be based on the bid's technical merit, financial viability, and ability to meet the outlined goals of the Department of Electronics and Information Technology. Bidders will be assessed on the quality of their submissions, adherence to eligibility criteria, and overall proposed value.
Delivery Locations
Services will be expected to be rendered across various locations as specified by the Department of Electronics and Information Technology. Bidders should have a plan in place to accommodate remote support and on-site assistance as needed.
Contact Information
While specific contact details have not been publicly disclosed, interested parties are encouraged to check the issuing authority's official portal for further inquiries and updates regarding this tender.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with proven experience in application development and maintenance. Bidders must also demonstrate that they possess a qualified team with relevant experience in delivering technical support services. Compliance with local regulations is mandatory, ensuring alignment with the expectations of the Department of Electronics and Information Technology.
The required documents include registration certificates, previous project deliverables in application development, a detailed CV for included professionals, and financial stability records. Furthermore, companies should present their frameworks for service delivery compliant with quality standards relevant to technical support, ensuring that the submission reflects a thorough understanding of the required technical specifications.
The payment terms will typically involve an earnest deposit followed by milestone payments linked to deliverables outlined in the contract. Ensuring a clear understanding of these terms during proposal submission is essential. Bidders should include in their proposal how they intend to meet the payment terms and what payment methods they will accept.
Proposals for this tender can be submitted electronically through the designated tender portal. It is important to ensure all documents are in the specified formats, typically PDF or other accepted formats. Potential bidders should regularly check the portal for updates and guidance on the submission methods and acceptability of document formats.
MSEs participating in this tender can access exclusive provisions and support mechanisms aimed at promoting their involvement in government contracts. These include relaxed eligibility criteria, financial incentives, and specialized capacity-building programs. Understanding these benefits promotes compliance with ‘Make in India’ policies while supporting local content initiatives in procurement.
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