Tender Title: Outsourcing Delivery of Public Service as a Project

Reference Number: GEM/2025/B/6075077

Issuing Authority: Department of Electronics and Information Technology, Ministry of Electronics and Information Technology

The Outsourcing Delivery of Public Service as a Project tender aims to engage qualified organizations to provide essential services related to the effective delivery of public services. This initiative is part of a broader strategy to enhance service efficiency and ensure high-quality outcomes for the community. The objective is to effectively harness external expertise and support in the management of public services.

Scope of Work and Objectives

This tender encompasses the full outsourcing of various public service functions, adopting best practices that align with government protocols. The selected service provider will be responsible for ensuring that service delivery is optimal, efficient, and meets high standards for citizen satisfaction. Objectives include streamlining operations, reducing service delivery times, and enhancing overall public service performance.

Eligibility Criteria

Eligible bidders must be registered entities with proven experience in delivering outsourcing solutions, particularly in public service domains. Organizations must comply with all applicable regulations, demonstrate financial stability, and possess a stellar track record of performance in similar projects.

Technical Requirements

Bidders must showcase their understanding of the technical specifications required for delivering public services. This includes in-depth knowledge of information technology systems, data management strategies, and customer service protocols. Furthermore, all solutions must adhere to relevant quality standards that ensure the integrity and security of the services provided.

Financial Requirements

Prospective bidders are expected to present a solid financial proposal clearly outlining costs, potential financial implications, and any necessary investment. Additionally, they should demonstrate commendable financial health through documentation that includes audited financial statements and proof of previous successful contracts.

Document Submission Details

Bids must be submitted electronically through the designated platform. All required documentation must be compiled in the specified format and adhere to submission guidelines ensuring completeness and compliance.

Special Provisions for MSEs/Startups

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, which may benefit from relaxed eligibility requirements and reduced performance security amounts. This initiative aims to foster inclusivity and promote innovation within the sector.

Evaluation Process

Bids will undergo a rigorous evaluation process focusing on financial viability and technical capabilities. The assessment criteria will encompass the proposer’s previous experience in relevant projects, understanding of technical requirements, and the robustness of the proposed solution. Bids will be scored based on predefined criteria, ensuring fairness and transparency in the selection process.

Delivery Locations

Service delivery locations will be determined based on project specifications. Bidders must be prepared to provide their services across various geographic areas as set forth by the issuing authority.

Contact Information

For further queries, stakeholders are encouraged to consult the information available on the tender platform. Although specific contact details are not provided, interested parties should ensure they fully understand project requirements before submitting proposals.

In addition, this comprehensive tender emphasizes a cooperative approach that not only aims to outsource efficiently but also strive to establish a cohesive working relationship with the selected service provider for long-term benefits.