Department of Electronics and Information Technology Tender by National Informatics Centre Services Incorporated (nicsi) (GEM/2025/B/6086738)
AMC / CMC of Fire Detection, Fire Alarm, Fire Hydrant and Sprinkler System,AMC / CMC of Fire Detect

Tender Timeline
Tender Title: Comprehensive AMC/CMC for Fire Safety Systems
Reference Number: GEM/2025/B/6086738
Issuing Authority/Department: Ministry of Electronics and Information Technology, Department of Electronics and Information Technology
Scope of Work and Objectives
The objective of this tender is to procure a comprehensive Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) for the Fire Detection, Fire Alarm, Fire Hydrant, and Sprinkler System, as well as Integrated Security and Surveillance Systems, including PA and CCTV systems. The work involves regular maintenance, comprehensive inspection, incident analysis, and reporting, ensuring compliance with safety standards to facilitate a safe working environment.
The selected bidder will be responsible for:
- Regular inspection and maintenance of fire detection and alarm systems.
- Maintenance and monitoring of fire hydrant systems and sprinklers.
- Providing comprehensive support for Integrated Security Surveillance Systems: PA and CCTV.
- Documentation and report generation on technical assessments.
Eligibility Criteria
To qualify for participation in this tender, bidders must:
- Be a registered entity under relevant laws and regulations.
- Have prior experience in managing AMC/CMC for similar fire and security systems.
- Provide evidence of meeting the technical requirements mentioned in the tender documentation.
- Maintain appropriate certifications that align with safety and quality standards.
Technical Requirements
Bidders need to demonstrate capability in:
- Supporting structures for fire detection and alarm systems.
- Skills and expertise in fire hydrant and sprinkler systems maintenance.
- Adequate knowledge of Integrated Security and Surveillance Systems (PA and CCTV).
- Compliance with national and international safety standards.
Financial Requirements
Bidders are required to submit:
- Financial statements outlining their company’s fiscal responsibility.
- Affirmation to provide a Performance Security to back their obligations upon award of contract.
- Details about payment terms and conditions compliant with the stipulated framework.
Document Submission Details
All necessary documents must be submitted electronically through the designated procurement platform. Bidders should ensure that:
- Files are in "PDF" or "DOCX" format.
- All documents are legible and clearly organized.
- The submission deadline adheres to the timelines established in the tender documentation.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and Startups. Specific benefits include:
- Relaxation in technical criteria for MSEs.
- Provisions to assist startups establishing their foothold in the fire safety and surveillance industry.
Evaluation Process
Bids will be evaluated based on:
- Technical proficiency as per the requirements.
- Financial proposals and overall costing structure.
- Documentation completeness and compliance with eligibility criteria.
Delivery Locations
Work will be carried out at specified locations identified by the Ministry of Electronics and Information Technology. Bidder's ability to provide timely services at these locations is a critical evaluation criterion.
Contact Information
For further clarification, bidders can direct their inquiries to the designated officials at the Ministry of Electronics and Information Technology. It is advisable to refer to the tender documentation for specific contact methods, as contact details may vary.
In conclusion, this tender for AMC/CMC of fire detection and security systems is a substantial opportunity for entities equipped with the required expertise and capabilities. Ensure prompt and full compliance with all aspects of the tender to improve your application's success.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity under the relevant laws, demonstrating prior experience in managing Annual Maintenance Contracts (AMC) or Comprehensive Maintenance Contracts (CMC) for fire safety systems, and holding certifications that meet industry standards. Bidders must also provide documentation that verifies their technical capabilities and financial stability to support their proposal effectively.
Bidders are required to submit several certificates alongside their bids, including proof of registration under business laws, relevant technical qualifications, compliance with safety and maintenance standards, and financial capability certificates. These documents help in establishing the bidder’s qualifications, ensuring adherence to expected quality standards.
The registration process for this tender involves creating an account on the designated procurement platform, where they will submit all required documentation. Bidders must complete their profiles with all necessary details, ensuring compliance with eligibility criteria. It is advisable to follow each step accurately to ensure successful submission and avoid delays.
The payment terms typically involve submission of an invoice post-completion of contracted services. Successful bids must also ensure the provision of a Performance Security, which would be released upon satisfactory completion of the project as per the terms outlined in the contract. Specific terms of payment should be thoroughly reviewed in the tender documentation for clarity.
Yes, the tender has special provisions that encourage participation from Micro, Small, and Medium Enterprises (MSEs) and Startups. Benefits include relaxed technical eligibility criteria for MSEs to promote inclusivity in participation. Startups may also gain additional support in terms of contract requirements and opportunities, ensuring a level playing field in the tendering process.
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