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Tender Title: Outsourcing Delivery of Public Service as a Project
Tender Reference: GEM/2025/B/6078414
The Department of Electronics and Information Technology under the Ministry of Electronics and Information Technology is inviting bids for the Outsourcing Delivery of Public Service as a Project. This tender aims to enhance the efficiency and efficacy of service delivery through innovative outsourcing solutions, ultimately improving public service engagement.
Scope of Work and Objectives
The primary objective of this tender is to identify and procure a service provider that can effectively manage and deliver specific public services. The scope of work includes but is not limited to:
- Development and deployment of digital solutions for public service accessibility.
- Integration of existing service platforms to streamline operations.
- Continuous improvement of service delivery methodologies.
Eligibility Criteria
To be eligible for participation in this tender, bidders must meet the following criteria:
- Registration as a legal entity in accordance with local laws.
- Proven experience in outsourcing project management or similar service delivery.
- Compliance with relevant industry standards and regulations.
Technical Requirements
Bidders should demonstrate technical proficiency in:
- Digital service management frameworks.
- User-centric design in public service delivery models.
- Data security and compliance protocols.
Financial Requirements
Bidders are required to submit proof of financial stability which includes:
- Bank statements.
- Previous project financials showcasing capacity to undertake this tender’s financial obligations.
Document Submission Details
All bids must be submitted electronically through the designated platform by the stipulated deadline. Bidders must ensure that all required documents are uploaded in the specified format. Late submissions will not be entertained.
Special Provisions
This tender includes provisions to encourage participation from Micro, Small, and Medium Enterprises (MSEs) and Startups. Such bidders may enjoy:
- Relaxed eligibility criteria.
- Support in the bidding process.
- Potential incentives for successful project execution.
Evaluation Process
The evaluation of bids will be conducted based on:
- Technical capability.
- Financial ratios and performance.
- Innovation and sustainability of the proposed solution.
Bids will undergo a two-stage evaluation process with technical evaluation preceding financial considerations.
Delivery Locations
Services may be required to be executed across various locations as designated by the Department of Electronics and Information Technology.
Contact Information
For further inquiries, bidders may contact the tendering authority through the official communication channels provided in the tender documentation.
In conclusion, this tender represents a significant opportunity for qualified organizations to contribute towards modernizing public service delivery through operational excellence. Bidders are encouraged to carefully review the tender details and submit their proposals for consideration.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating relevant experience in managing outsourcing projects, and adhering to compliance with industry standards. Bidders must also showcase their financial stability, relevant certifications, and technical capabilities to deliver public services effectively.
Bidders must ensure compliance with key technical specifications such as proficiency in digital service management, understanding user-centric design, and the capability to ensure data security. Clear documentation that demonstrates adherence to these specifications will be critical during the evaluation process.
Bidders must provide a performance security that meets the standards set by the tendering authority. The specifics regarding the amount and acceptable format of this security deposit will be outlined in the tender documentation to ensure the successful execution of the project.
The evaluation and selection process will follow a structured approach, where bids are first assessed against technical requirements before financial proposals are reviewed. Key factors include the quality of the proposed solutions, financial viability, and innovation in service delivery.
MSEs participating in this tender will benefit from relaxed eligibility criteria and additional support throughout the bidding process. The tender specifies provisions aimed at fostering local businesses and enhancing their opportunities in public service outsourcing projects.
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