Tender Title and Reference Number

Annual Maintenance Service - Data Center Assets
Reference Number: GEM/2025/B/6032723

Issuing Authority/Department

This tender is issued by the Department of Electronics and Information Technology, under the Ministry of Electronics and Information Technology.

Scope of Work and Objectives

The primary objective of this tender is to procure annual maintenance services for data center assets specifically focusing on compute and computer server components. The selected service provider will be responsible for ensuring that the data center assets are functional, reliable, and well-maintained throughout the contract period, thus minimizing downtime and optimizing performance.

Eligibility Criteria

To be eligible for this tender, bidders must meet several criteria including but not limited to:

• Registration as a valid entity providing maintenance services.
• Proven track record in providing similar maintenance services to data centers.
• Compliance with regulatory standards pertinent to data center operations and maintenance.

Technical Requirements

Bidders are required to provide details concerning the technical specifications of the maintenance service offered. This includes but is not limited to:

• Overview of the maintenance strategy and response times.
• Details of qualified personnel who will be assigned to the maintenance tasks.
• Access to necessary tools and technologies to perform maintenance tasks effectively.

Financial Requirements

As part of the bidding process, bidders must outline their financial capability to deliver the services. This involves:

• Providing historical financial statements.
• Demonstrating stable cash flow and financial health over recent periods.
• Presenting competitive pricing strategies that include a breakdown of maintenance costs.

Document Submission Details

Bidders must submit all required documentation as stipulated in the tender guidelines. Documents must be submitted in the specified formats and adhere to submission timelines. Late submissions or incomplete documents may lead to disqualification.

Special Provisions

This tender may also include provisions that favor Micro, Small, and Medium Enterprises (MSEs) and start-up businesses. These provisions are aimed at promoting inclusivity and enabling these businesses to participate effectively.

Evaluation Process

Bids submitted will undergo a rigorous evaluation process. This process will assess:

• Compliance with the eligibility criteria.
• Technical capabilities and service delivery proposal.
• Financial bid comparison against other bidders.

Delivery Locations

Maintenance services are expected to be provided at designated data center facilities as specified in the tender documents. Bidders should be prepared for national coverage if required.

Contact Information

For additional information, bidders may refer to the official communication platforms associated with the Department of Electronics and Information Technology. Specific inquiries can be directed to the appropriate channels as necessary.