Department of Higher Education Tender by Inter University Centre For Astronomy And Astrophysics (GEM/2025/B/6147708)
ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - HPE ProLiant DL360 Gen 10 Servers; Computer-Server
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Tender Title: Annual Maintenance Service - Data Center Assets - HPE ProLiant DL360 Gen 10 Servers
Reference Number: GEM/2025/B/6147708
Issuing Authority/Department: Department of Higher Education, Ministry of Education
Scope of Work and Objectives
The primary objective of this tender is to contract a qualified service provider for the annual maintenance service of Data Center Assets, specifically focusing on HPE ProLiant DL360 Gen 10 Servers. The scope of work includes routine maintenance, emergency repairs, parts replacement, and overall management of the data center equipment to ensure optimal performance and reliability.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- The bidder should be a registered entity with valid certifications.
- The bidder must demonstrate previous experience in providing maintenance services for similar data center assets.
- Relevant licenses and registrations as required by the Ministry of Education must be provided.
Technical Requirements
Bidders are required to have the following technical specifications:
- Proven expertise in servicing HPE ProLiant DL360 Gen 10 Servers.
- Capacity to provide responsive and timely maintenance and repair services.
- Necessary tools and equipment to perform maintenance tasks effectively.
Financial Requirements
Participants are required to provide evidence of financial capacity to handle the maintenance service contracts efficiently. Specific financial documents may include but are not limited to:
- Audited financial statements for the last three years.
- A bank guarantee or financial security document.
Document Submission Details
Bidders must submit the required documents electronically through the designated online platform. All submissions must include:
- Completed tender response document.
- Relevant technical specifications and compliance statements.
- Financial documents as described above.
Special Provisions
Special provisions may be available for Micro, Small, and Medium Enterprises (MSEs) and startups, promoting the participation of these entities in the tender process. Bidders must refer to the government guidelines for specific benefits applicable to MSEs and startups.
Evaluation Process
The evaluation process will be based on a comprehensive assessment of the submitted proposals, which will cover:
- Technical compliance with the specified requirements.
- Financial viability and cost structure.
- Relevant past performance and experience in similar contracts.
Delivery Locations
The service provider will be required to maintain data center assets located at designated facilities as specified during the contract award phase. All necessary transportation and logistics must be provided by the vendor.
Contact Information
For further inquiries, interested bidders should refer to the official communication channels provided in the tender document.
This tender aims to find a reliable service partner capable of maintaining the data center assets to ensure continuous operations and high standards of performance within the education sector.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with valid licenses, experience in data center maintenance, specifically with HPE ProLiant DL360 Gen 10 Servers, and the ability to provide necessary documentation that confirms financial stability. Interested bidders must ensure they meet these criteria for successful participation.
Bidders must provide a range of required certificates which may include business registration documents, tax compliance certificates, and relevant industry certifications pertaining to maintenance services of data center assets. This helps in verifying the authenticity and capability of the service provider.
The registration process involves submitting the necessary documentation via the specified online platform. Bidders must complete a tender response document that outlines their qualifications, technical capabilities, and financial details. It is imperative to follow the submission guidelines closely.
All documentation should be submitted electronically in commonly accepted formats such as PDF, Word documents, or Excel sheets. Ensuring that documents are properly formatted and comply with submission standards is crucial for successful evaluation.
The evaluation process involves assessing submitted tenders based on technical compliance, past performance, and financial proposals. An expert committee will carry out the reviews to ensure transparency and fairness. Selected bidders will be notified according to the timelines defined in the tender documents.
This structured approach ensures that bidders have all the necessary information to participate effectively and understand the requirements for successful tender submission.
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