Department of Telecommunications (DOT) Tender by Bharat Sanchar Nigam Limited Portal(bsnl) (GEM/2025/B/6053453)
ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - AMC of MNP Servers at CMTS Nodal Centre Chandigarh
Tender Timeline
Tender Title: Annual Maintenance Service for MNP Servers
Reference Number: GEM/2025/B/6053453
Issuing Authority/Department:
The tender is issued by the Department of Telecommunications (DOT) under the Ministry of Communications.
Scope of Work and Objectives
The primary objective of this tender is to invite qualified bidders to provide Annual Maintenance Services (AMC) for the MNP Servers at the CMTS Nodal Centre Chandigarh. The successful bidder will be responsible for ensuring the operational integrity and efficiency of the data center assets, including timely maintenance, troubleshooting of hardware and software complications, and preventive maintenance tasks. The scope covers:
- Regular monitoring and evaluation of server performance.
- Timely resolution of issues related to server hardware and software.
- Implementation of software updates and patches as necessary.
- Documentation of services performed and submission of reports to the concerned authority.
Eligibility Criteria
To qualify for the tender, bidders must fulfill the following eligibility criteria:
- Registered as a service provider with valid licenses.
- Proven experience in providing maintenance services for data center assets.
- Authorization from original equipment manufacturers (OEM) or being an OEM-authorized service provider for the servers involved.
- Submission of relevant documentation showcasing prior successful projects.
Technical Requirements
Bidders are required to adhere to specific technical requirements, including:
- Having certified professionals skilled in maintenance of MNP servers.
- Capability to provide emergency support and effective resolution strategies.
- Availability of spare parts and components to minimize downtime during maintenance.
- Comprehensive knowledge of the configurations used within the MNP Servers.
Financial Requirements
All bids must meet substantial financial requirements, which include:
- Submission of financial statements for the past three years to demonstrate financial stability.
- Compliance with any required payment terms delineated in the bidding documents.
Document Submission Details
Bidders must submit their proposals can be submitted via the designated portal or in accordance with guidelines shared in the tender documentation. All necessary documents, including technical and financial proposals, must be properly formatted and submitted before the closing date.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. MSEs will receive additional benefits during the evaluation process, fostering inclusive growth among service providers.
Evaluation Process
The evaluation process will be conducted based on predefined criteria, including:
- Technical capability and experience in AMC services.
- Financial viability and pricing competitiveness.
- Compliance with technical specifications and standards.
Delivery Locations
The service will primarily be provided at the CMTS Nodal Centre Chandigarh. Bidders should consider geographical accessibility when submitting proposals.
Contact Information
For further inquiries regarding this tender, interested parties may consult the official contact points listed within the tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity and having the capability to deliver maintenance services for data center assets effectively. Bidders must provide evidence of experience in similar projects and relevant certifications, particularly from original equipment manufacturers (OEM). A valid authorization from the OEM is crucial, ensuring that the bidder has permission to maintain the servers specified in the tender. Additionally, submissions must demonstrate financial stability and past performance that aligns with the requirements set by the Department of Telecommunications (DOT).
The technical specifications for the Annual Maintenance Service require bidders to have certified technicians who are proficient in maintaining MNP servers. They must also possess in-depth knowledge of server operations, maintenance requirements, and the ability to implement preventive measures. Quick response times for support and the availability of spare parts are essential to comply with the specifications. Documentation demonstrating past successful maintenance of similar data center assets may also be required to validate technical expertise.
The Earnest Money Deposit (EMD) for this tender typically represents a percentage of the total bid amount, aimed at ensuring the seriousness of the bidders. Detailed information regarding the EMD should be found within the tender documentation, including the required amount and acceptable payment methods. It’s important to follow the guidelines closely to avoid any disqualification during the evaluation process.
The evaluation and selection process involves a detailed review of both the technical and financial proposals submitted by bidders. Initially, bids will be screened to ensure they meet eligibility and compliance standards. Following this, technical proposals will be assessed based on criteria such as experience, staff qualifications, and adherence to technical requirements. Final selection will be based on the combined scores of technical merit and price competitiveness, leading to a comprehensive final evaluation.
Micro, Small, and Medium Enterprises (MSEs) are encouraged to participate in this tender, and specific provisions may be available to support their involvement. These benefits generally include an enhanced evaluation process that favors MSEs, potential for relaxation of qualification criteria, and assistance with bidding procedures. The aim is to promote inclusivity and empower smaller companies to compete more effectively in providing necessary services, ensuring a diverse contractor base for the Annual Maintenance Services.
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