Tender Title: Canteen Service - Best Price on Fixed Menu Rate Model - GEM/2025/B/6143869

The Department of Empowerment of Persons with Disabilities, under the Ministry of Social Justice and Empowerment, invites tenders for the provision of Canteen Services. The call for tenders is detailed in the document reference GEM/2025/B/6143869. This tender aims to provide high-quality canteen service within the premises, ensuring accessibility and convenience for employees, patients, and in-house personnel.

Scope of Work and Objectives

The primary objective of this tender is to select a service provider who can deliver a comprehensive canteen service that encompasses breakfast, lunch, dinner, snacks, and beverages for a total of 300 individuals. The service is to follow a fixed menu rate model offering selections for non-vegetarian, vegetarian, and vegan diets. The selected provider is expected to maintain standards of hygiene, quality, and efficiency, ensuring that the needs and preferences of diverse dietary requirements are met.

Eligibility Criteria

To qualify for this tender, bidders must meet specific eligibility requirements which include:

• Registration as a legal entity in relevant categories.
• Demonstrated experience in providing canteen or similar services.
• Compliance with all applicable health and safety regulations.
• Financial stability to undertake the operations of the canteen.

Technical Requirements

Bidders' proposals must include a detailed plan outlining:

• Menu options compliant with the dietary preferences stated, including non-vegetarian, vegetarian, and vegan options.
• Quality assurance measures to ensure the standards are consistently met.
• Staff qualifications, training programs, and operational protocols to maintain high service levels.

Financial Requirements

Bidders are required to submit a financial proposal that outlines the per meal cost under the fixed menu rate model. The tender will evaluate the cost-effectiveness of the proposed rates in relation to the quality of services offered.

Document Submission Details

All documentation required for tender submission must be completed in accordance with the guidelines provided. Submissions may include:

• Technical proposal detailing the service delivery plan.
• Financial proposal in prescribed format.
• Supporting certificates and documents proving eligibility and compliance.

Special Provisions

This tender emphasizes the participation of Micro, Small, and Medium Enterprises (MSEs), encouraging their submissions to foster inclusivity and support local businesses. Startups may also benefit from preferential consideration. All candidates aiming to align with the government’s Make in India policies are encouraged to participate.

Evaluation Process

The evaluation of tenders will be based on multiple criteria, including:

• Adherence to technical specifications.
• Financial viability and competitiveness of the pricing structure.
• Quality of the proposed menu and service plan.

The evaluation panel will assess each bid thoroughly, ensuring transparency and fairness in the selection process.

Delivery Locations

The successful bidder will be expected to operate the canteen service within the designated building premises specified by the Department of Empowerment of Persons with Disabilities.

Contact Information

For additional inquiries, participants are encouraged to reach out through the provided communication channels listed in the official tender documentation.