Annual Maintenance Service for Desktops, Laptops, and Peripherals

Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner ( Flat Bed); canon lide a

Service
Qty:NaN
EST Bid: ₹4.4 Lakh

Tender Timeline

Tender Issue
June 15, 2025 at 7:39 AM

Tender Description

Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals

Reference Number: 19e272c77

Issuing Authority: Department of Expenditure, Ministry of Finance

The Annual Maintenance Service tender aims at providing comprehensive maintenance services for desktops, laptops, and various peripherals, ensuring optimal performance and functionality. This tender encompasses the maintenance of scanners such as Canon LIDE A, multifunction printers from Brother and HP, as well as uninterruptible power supplies (UPS) of varying capacities. The total quantity under this tender is 462 units of integrated devices requiring a reliable maintenance solution.

General Information

Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner ( Flat Bed); canon lide and portronic (as indicated in bid document) , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner; I Ball , HP, Brother ( as indicated in bid documents) , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS( Offline 1 KVA); ( as indicated in bid documents) , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 6 KVA); ( as indicated in bid documents) , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Offline 600-650 VA); ( as indicated in bid documents) , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Colour , Laser , Separate Drum & Tonner, High range); brother 3270 and HP ( as indicated in bid documents) , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, high range); brother 3270 and HP ( as indicated in bid documents) , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer ( Monochrome , Laser , Separate Drum and Tonner ); brother (as indicated in bid document) , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; HP, Acer, Dell (as indicated in bid document) , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; hp , ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service Provider
Ministry Name
Organisation Name

Financial Information

Estimated Bid Value
₹4,35,380.00
Minimum Turnover
₹17.00 Lakh (s)
Bid Offer Validity
30 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
RA Qualification Rule
50% Lowest Priced Technically Qualified Bidders
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

5 Documents
GeM-Bidding-7968088.pdfMain Document
Buyer uploaded ATC documentATC ATC
Other DocumentsOTHER APPENDIX
Other DocumentsOTHER APPENDIX
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • OEM Authorization Certificate
  • Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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Frequently Asked Questions

The eligibility requirements include being a registered legal entity capable of providing IT maintenance services. Bidders must have relevant experience with established brands like Canon, Brother, and HP along with financial stability as evidenced through bank statements or financial records.

Bidders must demonstrate expertise in servicing various peripherals, including scanners and multifunction printers. They must provide documentation proving their ability to manage equipment from multiple vendors, ensuring that technicians are certified and trained in the relevant technology.

Payment terms for the annual maintenance service will be outlined in the service agreement. Generally, terms may involve a fixed payment monthly or quarterly, contingent upon service performance reviews and satisfaction levels established through internal assessments.

Submissions must be made electronically through the designated management system. Accepted document formats typically include PDF and DOC files, and bidders must ensure that all documents are clearly labeled and organized to facilitate an efficient evaluation process.

MSEs are encouraged to apply, benefiting from lower eligibility criteria and possible preferential treatment during the evaluation process. Additionally, there are provisions aimed at fostering partnerships with established companies to enhance their operational capabilities and industry presence.

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