Overview

The GEM/2025/B/5976142 tender is issued by the Department of Financial Services, under the Ministry of Finance, with the goal of selecting service providers for the End-to-End Implementation of Reconciliation Solutions for all types of Digital Transactions on an operational expenditure (opex) model. This has been identified as a strategic requirement aiming to enhance the efficiency and accuracy of financial transactions undertaken by various government and financial entities.

Scope of Work and Objectives

The primary objective of this tender is to identify qualified service providers who can deliver an effective reconciliation solution capable of managing all digital transaction types robustly. The core functions required include:

• Integration with existing financial systems and digital payment frameworks.
• Provision of a user-friendly interface for seamless reconciliation processes.
• Reporting tools that generate insightful analytics for transaction audits.
• Ensuring compliance with relevant regulatory and statutory requirements that govern digital financial transactions.

Eligibility Criteria

To participate in the tender, bidders must meet the following eligibility requirements:

• Compliance with government regulations and standards.
• Experience in handling projects of similar scope and complexity.
• Demonstrable financial stability and capacity to undertake large-scale projects.
• Necessary technical qualifications and workforce competencies.

Technical Requirements

Bidders must provide detailed documentation that includes, but is not limited to:

• Technical specifications of the reconciliation solution.
• Quality standards adhered to during the implementation.
• Scalability features that allow for future expansions.
• Compliance with security protocols and data protection regulations.

Financial Requirements

Bidders should present clear financial proposals addressing the overall cost of the project, including but not limited to:

• Breakdown of costs related to software development, integration, and maintenance.
• Proposed payment terms aligned with project milestones.
• Any Earnest Money Deposit (EMD) required as part of the bidding process.

Document Submission Details

Interested bidders are required to submit comprehensive documentation through the designated online portal. This includes:

• A detailed proposal covering all aspects of the tender requirements.
• Technical and financial bids presented in a specified format.
• Required certificates and qualifications as specified in the eligibility section.

Special Provisions

Consideration will be given to Micro, Small and Medium Enterprises (MSMEs) and startups in the bid evaluation process. These provisions are designed to promote active participation from smaller entities in large governmental projects and are aligned with the government's Make in India initiative.

Evaluation Process

Bids will be evaluated on a combination of technical merit and financial competitiveness. The process will emphasize:

• Adherence to the technical specifications outlined in the tender.
• Compliance with regulatory requirements.
• Overall cost-effectiveness and value proposition of the bid.

Delivery Locations

The successful bidder will need to implement the solution across specified locations, as outlined by the Department of Financial Services, ensuring that the solution is versatile and adaptable to diverse operational environments.

Contact Information

For further inquiries or clarification, bidders are encouraged to directly engage with the Department of Financial Services through established communication channels that may be outlined within the tender guidelines or official documents.

Conclusion

The GEM/2025/B/5976142 tender represents an essential opportunity for service providers specializing in digital transaction reconciliation solutions to contribute to the enhancement of financial services within the government. With a clear mandate for efficiency and compliance, this tender entails significant responsibilities that require expert solutions and robust partnerships.