Custom Bid for Services - Implementation, Installation, Management, Maintenance & Support in Merchant Acquiring Business through POS on Aggregator Model

The eligibility requirements for this tender include being a registered business entity in accordance with applicable laws, demonstrating a proven track record in implementing payment solutions, and ensuring compliance with relevant local regulations. Eligible bidders must also showcase experience in servicing similar sectors, especially those dealing with retail and financial services.

Bidders must provide details on their capabilities in implementing and managing POS systems, including their methods for delivering ongoing maintenance and support. They must demonstrate secure transaction handling and document any performance metrics relevant to ensuring service quality. Compliance with necessary quality standards in the payment processing sector is also essential.

The tender specifies that all bidders must outline their proposed payment terms, detail the Earnest Money Deposit (EMD) as part of their submissions, and outline the performance guarantee they can provide. Performance security typically involves a financial surety that ensures the contractor meets project deliverables and timelines agreed upon in the contract.

Proposals must be submitted electronically in PDF format via the designated platform mentioned in the tender documentation. The evaluation process will focus on technical compliance, financial competitiveness, and the bidder’s proven experience in delivering similar services. Feedback will be provided post-evaluation for transparency.

Micro, Small, and Medium Enterprises (MSEs) and startups may enjoy enhanced participation due to special provisions within the tender, which aim to promote diversity in procurement opportunities. This tender supports compliance with policies designed to boost local business capabilities and encourage ‘Make in India’ initiatives, providing an avenue for these smaller entities to compete effectively.