Tender Title: Canteen Service for Employee Welfare Model

Tender Reference Number: GEM/2025/B/6156421
Issuing Authority/Department: Department of Financial Services, Ministry of Finance

Scope of Work and Objectives

The Canteen Service for Employee Welfare Model aims to provide comprehensive catering solutions including vegetarian and non-vegetarian options, breakfast, lunch, snacks, and beverages. The awarded contractor will be responsible for delivering high-quality meals exclusively to employees, patients, and in-house personnel within the building premises. This service is intended to enhance employee satisfaction and welfare by ensuring access to nutritious meals throughout the working day.

Eligibility Criteria

To participate in this tender, bidders must be registered entities compliant with applicable regulations. Bidders should demonstrate their capability to provide similar services effectively, preferably with experience in the following:

• Catering services for institutional facilities
• Management of food outlets in corporate environment

Technical Requirements

Bidders must adhere to strict technical specifications that include:

• Provision of a balanced menu ensuring both vegetarian and non-vegetarian options.
• Compliance with food safety and quality standards, maintaining hygiene in food preparation and service.
• Capacity to serve a total of 50 meals daily, ensuring timely delivery within stipulated meal times.
• Proper documentation proving adherence to health regulations and safety standards.

Financial Requirements

Bidders must provide a detailed financial proposal featuring cost-effective pricing for various meal combinations. Financial stability, including sustained operational capacity, will be evaluated as part of the price evaluation considerations. Contractors are expected to outline their pricing terms and any optional services in their submissions.

Document Submission Details

All required documents, including bids and financial proposals, must be submitted via the designated e-procurement portal. Documents accepted in digital format include PDFs and Excel sheets. Each submitted document must be clearly labeled and organized for efficient evaluation. Late submissions will not be considered.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and offers provisions for startups to enhance their competitive edge in the bidding process. Compliance with 'Make in India' policies is also a mandatory requirement to support local businesses.

Evaluation Process

Bids will undergo a structured evaluation and selection process based on compliance with eligibility criteria, technical capabilities, and pricing structures. The evaluation committee will prioritize bidders who showcase innovative service delivery models.

Delivery Locations

All catering services will be confined to the premises of the Department of Financial Services, adhering to the operational protocols established by the ministry.

Contact Information

For further inquiries related to this tender, bidders may refer to the official contact points designated in the e-procurement platform. Responses will be provided for valid queries within a stipulated timeframe.