Department of Food and Public Distribution Tender by Food Corporation Of India (fci) (GEM/2025/B/6209636)

Tender Title

Comprehensive Annual Maintenance Contract (AMC) for CCTV Surveillance Cameras
Reference Number: GEM/2025/B/6209636

Issuing Authority

Department of Food and Public Distribution
Ministry of Consumer Affairs, Food, and Public Distribution

Scope of Work and Objectives

The primary objective of this tender is to provide a Comprehensive Annual Maintenance Contract for CCTV Surveillance Cameras along with live web feeding streaming and its accompanying accessories. The selected contractor will be responsible for ensuring the functionality and reliability of the CCTV systems installed within the department's strategic locations. This contract aims to enhance security measures, providing 24/7 monitoring and quick maintenance response times as necessary.

The key responsibilities under this contract include:

• Regular maintenance of CCTV systems, including preventive and corrective measures.
• Real-time monitoring and support for live web streaming of surveillance footage.
• Prompt response to any operational failures or technical malfunctions.
• Regular reporting on the performance and effectiveness of the surveillance systems.

Eligibility Criteria

To qualify for this tender, bidders must meet the following eligibility criteria:

• Be a registered entity with relevant operational experience in managing comprehensive maintenance contracts for CCTV systems.
• Provide evidence of similar contracts successfully executed in the past.
• Demonstrate financial stability and the capability to fulfill the contract requirements.

Technical Requirements

Bidders must comply with the following technical requirements:

• All CCTV systems must be compliant with the latest industry standards.
• Expertise in installing, maintaining, and troubleshooting CCTV surveillance systems.
• Capacity to provide live web streaming capabilities and manage associated technical aspects.

Financial Requirements

All interested bidders must demonstrate their financial capability to undertake the project effectively. This includes:

• Submission of audited financial statements for the past three years.
• A detailed financial proposal outlining pricing for the Comprehensive AMC.

Document Submission Details

Bidders must submit their proposals electronically through the designated procurement portal. The submission must include:

• Completed bid documents.
• Proof of eligibility.
• Technical and financial proposals.

All documents should be in acceptable formats (PDF, Word, etc.), as specified in the tender guidelines.

Special Provisions

• Bidders who fall under the category of Micro, Small, and Medium Enterprises (MSEs) may have certain relaxations and benefits, including reduced eligibility criteria and additional points during the evaluation process.
• Startups registered under the Startup India initiative may also receive favorable consideration.

Evaluation Process

The evaluation of bids will be conducted based on a two-stage process:

1. Technical Evaluation – Proposals will first be reviewed for compliance with technical requirements.
2. Financial Evaluation – Qualifying technical proposals will undergo financial assessment. Cost-effectiveness and pricing structure will be crucial determinants.

Delivery Locations

The services under this contract will be delivered at multiple strategic locations assigned by the Department of Food and Public Distribution for optimal coverage of security requirements.

Contact Information

For further details or queries regarding this tender, please reach out to the Department’s designated contact point as mentioned on the official procurement platform. Ensure a thorough review of the tender documents prior to submission to address all necessary requirements.