Tender Title: Annual Comprehensive Maintenance Contract for Smart Card Printer Model Fargo HDP5000
Reference Number: 150eab0d4
Issuing Authority: Department of Defence Research & Development, Ministry of Defence
The Annual Comprehensive Maintenance Contract (AMC) for the Smart Card Printer Model Fargo HDP5000 offers a structured approach to ensure optimal performance and longevity of the smart card printing equipment used by the Department of Defence Research & Development. This tender is part of an essential initiative to maintain and enhance the operational capability of pre-owned products used within government departments, thus minimizing potential downtime and repair costs.
Scope of Work and Objectives
The primary objective of this tender is to secure a reliable service provider who can deliver customized maintenance services for the Fargo HDP5000 Smart Card Printers. The scope includes regular preventive maintenance, prompt repair services, and parts replacement when necessary. The anticipated benefits of engaging in this AMC are to ensure continuous operation, reduce technical issues, and enhance the overall lifecycle value of the equipment.
Eligibility Criteria
To participate in this tender, bidders must fulfill certain eligibility requirements. Eligible bidders should be a registered entity in compliance with all applicable laws and regulations. Prospective bidders are encouraged to demonstrate their experience in maintaining similar specialized devices, highlighting specific qualifications and certificates relevant to the smart card printing technology.
Technical Requirements
Bidders must possess the necessary technical capabilities, including:
- Expertise in servicing smart card printers, particularly the Fargo HDP5000 model.
- Availability of genuine or authorized replacement parts.
- Technological support for troubleshooting and repairs.
- Compliance with manufacturer guidelines.
Financial Requirements
Participants in this tender must present a clear financial proposal indicating the cost associated with the comprehensive maintenance contract. Bidders are also required to prove their financial stability and ability to meet payment terms throughout the contract duration.
Document Submission Details
Bidders must submit all required documentation, including the technical proposal, financial quotation, and relevant certificates, by the specified deadline. Documents should be submitted electronically through the provided platform, ensuring adherence to accepted formats for clarity and accessibility.
Special Provisions
This tender may offer benefits for Micro, Small, and Medium Enterprises (MSEs) as well as startups. Bidders are encouraged to include documentation validating their status in these categories to leverage preferential treatment during the evaluation process.
Evaluation Process
The evaluation of bids will be done based on technical and financial criteria. It aims to determine the best value for the government while ensuring compliance with the necessary quality and service standards. The selection criteria will include previous experience, technical credentials, and the overall value proposition presented in the proposal.
Delivery Locations
The maintenance services are intended to cover specified locations as designated by the Department of Defence Research & Development. Bidders should be prepared to provide services onsite at these locations.
Contact Information
For any inquiries related to this tender, bidders are encouraged to reach out through the official communication channels listed on the tender platform.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for participating in this tender include being a registered entity and demonstrating compliance with applicable regulatory standards. Bidders must possess relevant experience in servicing smart card printers, particularly the Fargo HDP5000 model, and should attach supporting documents showcasing their qualifications and certifications.
Bidders must provide certificates that demonstrate their capability to service smart card printers. This includes manufacturer-authorized service certificates, quality management certifications, and other relevant technical qualifications that validate their experience and expertise in maintenance services for devices like the Fargo HDP5000.
All document submissions must adhere to the specified accepted document formats outlined in the tender guidelines. Generally, PDF and DOC/DOCX formats are preferred for clarity. Bidders must ensure that all files are clearly labeled and organized, facilitating an efficient evaluation process.
The performance security requirements necessitate bidders to provide a secured amount, typically a percentage of the contract value, to ensure compliance with the agreed service level. This security serves to safeguard the interests of the Department of Defence Research & Development in case of non-performance or default by the contractor.
Yes, provisions have been outlined to benefit Micro, Small, and Medium Enterprises (MSEs). Such enterprises can avail themselves of preferential treatment in terms of bid evaluation and may claim various allowances during the tendering process to encourage their active participation in government contracts.
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