Tender Title: Refilling/Servicing of Printer Toner/Cartridge
Tender Reference Number: GEM/2025/B/6180853
Issuing Authority/Department: Department of Food and Public Distribution, Ministry of Consumer Affairs, Food and Public Distribution

The purpose of this tender is to solicit proposals from qualified contractors for the refilling and servicing of printer toner/cartridges used in various office equipment. The primary objective is to maintain optimal operational efficiency across departmental printing services by ensuring readily available and serviced toner cartridges.

Scope of Work and Objectives

The scope involves the comprehensive refilling and servicing of toner cartridges. Vendors are expected to:

• Collect used toner cartridges from designated locations.
• Refill cartridges as per manufacturer specifications.
• Conduct quality checks to ensure the cartridges provide output quality equal to or better than the original brand products.
• Deliver refilled cartridges back to the respective departments.

This tender seeks a reliable partner to enhance sustainability efforts by reducing waste through toner refilling rather than disposal.

Eligibility Criteria

To submit a proposal, vendors must meet the following eligibility requirements:

• Be a registered entity with valid documentation.
• Have prior experience in servicing and refilling toner cartridges.
• Comply with all local and national regulations regarding waste management and environmental standards.

Technical Requirements

Prospective bidders should meet the following technical specifications:

• Ability to manage at least one batch of cartridges at a time.
• Implementation of quality assurance processes to verify refilled cartridges.
• Compliance with testing criteria that ensures cartridges are free from defects and function efficiently.

Financial Requirements

Interested parties must demonstrate a solid financial standing. This includes:

• Financial statements from the past three years.
• Proof of capacity to accept and process payments related to the services.

Document Submission Details

All bid documents must be completed and submitted electronically by the specified deadline. The submission must include:

• Company profile and previous experience.
• Proposed pricing structure.
• Certifications as required by the scope.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs). MSEs may benefit from eased compliance requirements and potential financial incentives.

Evaluation Process

Bids will be evaluated based on:

• Technical merit of proposals.
• Compliance with eligibility criteria.
• Cost-effectiveness of pricing offered. Following initial evaluation, shortlisted bidders will be contacted for further discussions.

Delivery Locations

The refilled toner cartridges will be delivered to various offices within the Department of Food and Public Distribution according to an agreed-upon schedule.

Contact Information

For any inquiries regarding this tender, please reach out to the Department directly.