Tours and Travel Service - Department of Health and Family Welfare

Tender Title: Tours and Travel Service

Tender Reference Number: 15e72e8f9

Issuing Authority:
Department of Health and Family Welfare
Ministry of Health and Family Welfare

Scope of Work and Objectives:
This tender encompasses comprehensive tours and travel services, which include but are not limited to travel and stay arrangements, ticket booking, ticket cancellation, visa processing, insurance, as well as pick and drop services and accommodations at hotels or resorts within the nation. The primary objective is to facilitate efficient and hassle-free travel experiences for individuals associated with the Department of Health and Family Welfare.

Eligibility Criteria:
Potential bidders must demonstrate their capability to provide a range of travel services. Eligibility requirements include being a registered service provider with relevant experience in the travel and hospitality industry. Service providers must provide evidence of past contracts or partnerships reflecting their ability to fulfill the required services effectively.

Technical Requirements:
Bidders must meet specific technical criteria, including but not limited to:

• Proven proficiency in ticketing systems and visa processing
• Capacity to arrange accommodations in compliance with quality standards
• Ability to provide 24/7 customer service support
• Collaboration with national and international travel agencies

Financial Requirements:
Bidders are required to submit financial statements demonstrating their fiscal responsibility and capability to manage the transactions related to the services provided. This includes providing a detailed breakdown of all costs associated with the services rendered.

Document Submission Details:
Interested bidders must submit their proposals electronically through the specified portal. All relevant documents, such as technical proposals, financial statements, and eligibility proofs, must be enclosed in the submission. The tendering authority will specify the format and method for submission through official notifications.

Special Provisions:
Consideration will be given to Micro, Small, and Medium Enterprises (MSEs) and startups as per government policies to promote local businesses. These entities must submit the necessary certifications to avail of benefits intended for them.

Evaluation Process:
The selection of successful bidders will be based on a robust evaluation process focusing on technical capability, financial stability, and adherence to compliance standards. The evaluation criteria will consider relevant experience, client testimonials, and the strategic approach presented in their proposals.

Delivery Locations:
The services must be provided across various locations specified by the Department of Health and Family Welfare, ensuring that all arrangements align with the needs of their affiliates and stakeholders.

Contact Information:
For further clarifications and to ensure accurate submission, bidders are encouraged to refer to the official channel of the Department of Health and Family Welfare.