Tender Title: Laundry Service - Commercial/Residential/Transport/Industrial Purpose
Tender Reference Number: GEM/2025/B/6147187
Issuing Authority: Department of Health and Family Welfare, Ministry of Health and Family Welfare
Scope of Work and Objectives
The primary objective of this tender is to procure comprehensive laundry services tailored for commercial, residential, transport, and industrial purposes. This includes but is not limited to the washing, drying, and ironing of various fabrics (including uniforms, bed linens, and patient wear). The selected vendor will be expected to provide high-quality service adhering to industry standards, ensuring hygiene, and maintaining the integrity of textiles.
The scope of work encompasses:
- Receipt and sorting of laundry items.
- Washing using appropriate techniques for different types of fabrics.
- Drying and ironing services as specified by the requirements.
- Timely return of laundered items to designated locations as per the agreement.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- Be a registered legal entity (sole proprietorship, partnership, corporate, etc.).
- Have prior experience in providing laundry services, preferably in commercial and industrial settings.
- Maintain valid licenses and certifications necessary for operating laundry services within applicable local jurisdictions.
Technical Requirements
Bidders must demonstrate their ability to meet specific technical requirements for this tender, including:
- Provision of equipment that aligns with industry standards to ensure the quality of services.
- Use of environmentally friendly detergents and cleaning agents.
- Capability of handling various types of cleaning requests, from standard washing to specialized treatments.
Financial Requirements
All bidders are required to provide complete financial information as part of their submission, demonstrating their financial stability and ability to fulfill the contract requirements. This includes:
- Recent financial statements (balance sheet, profit and loss statement).
- Evidence of existing contracts with similar services or clientele.
Document Submission Details
Bidders must submit their proposals electronically through the designated online portal. All documents must be uploaded in acceptable formats such as PDF or DOCX. The submission should include details of the technical proposal, financial proposal, and any relevant certificates.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, aligning with government initiatives to promote local businesses. Preference will be given to proposals from such entities, showcasing a commitment to fostering economic development.
Evaluation Process
The evaluation of proposals will be conducted based on the following criteria:
- Compliance with eligibility and technical requirements.
- Cost-effectiveness of the proposal.
- Adherence to quality standards and delivery timelines.
- Past performance and references from previous clients.
Delivery Locations
Services will be required at various designated locations specified in the tender document. Bidders must account for logistical arrangements in their proposals to ensure timely service delivery.
Contact Information
For inquiries related to this tender, prospective bidders are encouraged to contact the issuing authority directly through the provided communication channels in the official tender notice.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with valid licenses. Bidders must have prior experience in delivering laundry services, especially in commercial and industrial environments, alongside maintained certifications relevant to the operation of laundry services.
The technical specifications require bidders to utilize industry-standard equipment and eco-friendly detergents. Bidders should operate laundry systems capable of handling a variety of fabrics, ensuring efficient and high-quality service delivery across all laundry tasks.
Bidders should include details related to the Earnest Money Deposit (EMD), which guarantees their commitment to the proposal. Specifics such as the required amount and acceptable payment methods will be outlined in the tender documentation, which should be followed to avoid complications.
The evaluation and selection process will include assessing compliance with both the technical and financial requirements. Proposals will be compared based on cost-effectiveness, adherence to quality standards, and the bidder’s past performance, to determine the most suitable candidates for selection.
This tender includes special provisions favoring Micro, Small, and Medium Enterprises (MSEs). These benefits may include relaxed participation criteria, preferential evaluation in the selection process, and additional support aimed at promoting entrepreneurship in the local sector.
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