Department of Health and Family Welfare Tender by Hll Infra Tech Services Limited (GEM/2025/B/6010048)
Tear Lab Osmolarity System

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Tender Title: Tear Lab Osmolarity System
Reference Number: GEM/2025/B/6010048
Issuing Authority: Department of Health and Family Welfare, Ministry of Health and Family Welfare
The Tear Lab Osmolarity System tender, identified under the reference number GEM/2025/B/6010048, invites bids for the procurement of an advanced diagnostic tool designed for measuring osmolarity in human tears. This system is crucial for assessing dry eye conditions, which have been on the rise due to various factors including environmental stressors and lifestyle changes. The issuing authority for this tender is the Department of Health and Family Welfare, operating under the Ministry of Health and Family Welfare.
Scope of Work and Objectives
The primary objective of this tender is to acquire a Tear Lab Osmolarity System that meets specified technical standards and fulfills clinical requirements for evaluating patients with potential ocular dry eye syndrome. Bidders are tasked with providing not only the equipment but also necessary training and support for healthcare staff to ensure effective usage of the equipment.
Eligibility Criteria
To be eligible to bid for this tender, participants must fulfill the following criteria:
- Be a registered vendor with the appropriate health certifications.
- Possess previous experience in supplying medical devices or diagnostic equipment.
- Adhere to compliance standards set forth by regulatory bodies in healthcare.
Technical Requirements
The Tear Lab Osmolarity System should meet the following specifications:
- Provide accurate and rapid osmolarity results.
- Be user-friendly with minimal training requirements.
- Include provisions for display and storage of test results.
- Comply with relevant medical safety regulations and standards.
Bidders should include detailed documentation that demonstrates compliance with these technical requirements.
Financial Requirements
All bidders must provide a comprehensive financial bid including unit prices, total costs, and any associated taxes. An Earnest Money Deposit (EMD) may be required as part of the bid process, the specifics of which will be detailed in the tender documentation.
Document Submission Details
All documents related to this tender must be submitted electronically via the prescribed e-procurement portal. Bidders should ensure that all submissions are complete and accurate, rechecking for adherence to the formatting requirements specified within the tender guidelines.
Special Provisions
Micro, Small, and Medium Enterprises (MSEs) and startups may have certain benefits during the bidding process. These could include reduced financial requirements or additional points in the evaluation process to encourage participation from emerging businesses in the healthcare sector.
Evaluation Process
Bids will be evaluated based on several criteria, which may include:
- Compliance with technical specifications.
- Price competitiveness.
- Supplier experience and reputation.
- Quality of support services offered.
The evaluation will be undertaken in a structured manner to ensure transparency and fairness throughout the selection process.
Delivery Locations
The successful bidder will be required to deliver the Tear Lab Osmolarity System to designated healthcare facilities as specified in the bid document. Timely delivery in accordance with agreed timelines will be a critical factor in the evaluation process.
Contact Information
For any inquiries regarding this tender, interested parties may contact the issuing authority through specified communication channels provided within the tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Past Performance
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC)
- Compliance of BoQ specification and supporting document *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Corrigendum Updates
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Frequently Asked Questions
The qualification requirements mandate that bidders must be registered entities that comply with medical equipment standards. Bidders must demonstrate prior experience in delivering similar medical devices along with necessary certifications from health regulatory authorities.
Bidders need to provide relevant certificates validating their compliance with medical device standards. These may include ISO certifications, CE marks, or other local certifications essential for medical equipment.
The registration process typically involves creating an account on the official e-procurement platform where interested bidders can register, verify their eligibility, and access tender documentation. Ensure that all required documents are submitted for account approval.
Submissions should be made in electronic form, typically as PDF or Microsoft Word documents. It is crucial to follow the specific guidelines outlined in the tender regarding accepted document formats to avoid disqualification.
Bidders must comply with performance security requirements which may include a bank guarantee or equivalent security deposit to ensure that the subscription terms are met. This is designed to protect the interests of the tendering authority in case of performance failure by the selected vendor.
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