Tender Title: PROCUREMENT AND IMPLEMENTATION OF PATCH MANAGEMENT SOLUTION, ASSET MANAGEMENT SOLUTION, AND SERVICE DESK TOOL IN BHEL

Reference Number: 6bd21691

Issuing Authority/Department

The tender is issued by the Department of Heavy Industry, under the Ministry of Heavy Industries and Public Enterprises. The objective is to secure expert vendors for developing robust solutions in patch management and asset management, along with an efficient service desk tool.

Scope of Work and Objectives

This tender encompasses the procurement and implementation of a patch management solution, an asset management solution, and a service desk tool within BHEL (Bharat Heavy Electricals Limited). The objectives include ensuring the utmost security for IT systems, optimizing asset tracking, and enhancing service management efficiency to support organizational goals. Vendors will be expected to deliver comprehensive solutions that are secure, scalable, and configurable to meet specific operational demands.

Eligibility Criteria

Potential bidders must adhere to the following eligibility criteria:

• Be a registered entity.
• Possess relevant experience in IT service management solutions.
• Meet necessary compliance and quality standards outlined in the technical specifications.

Technical Requirements

Bidders are required to provide detailed documentation regarding the technical specifications of their solutions, including:

• Compliance with industry standards.
• Robust security features in patch management.
• Asset management capabilities that ensure accurate tracking and reporting.
• Effective integration with existing IT infrastructure.

Financial Requirements

Vendors should detail their financial requirements, including required upfront fees, ongoing maintenance costs, and any potential cost savings through proposed solutions. A comprehensive financial plan is critical for evaluation.

Document Submission Details

All submissions must be made electronically, following the guidelines outlined in the tender documentation. Bidders should ensure that their proposals are submitted in the accepted document formats only.

Special Provisions

This tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) to encourage participation. Additionally, incentives for startups are applicable, aligning with the government's initiative to boost emerging enterprises in the tech sector.

Evaluation Process

The evaluation process will consider the submitted proposals based on:

• Technical compliance against the prescribed requirements.
• Financial viability and cost-effectiveness.
• Vendor experience and past performance in similar projects.

Delivery Locations

The solutions developed will be implemented at various locations operated by BHEL, with specific sites to be disclosed upon the awarding of the tender.

Contact Information

Potential bidders may refer to the official website of the Department of Heavy Industry for further queries or clarifications. It is advisable to monitor updates regularly.

Additional Information

Participating vendors should prepare to engage in a transparent bidding process and are encouraged to present innovative solutions that align with the digital transformation initiatives pursued by the government in the heavy industries sector. Successful proposals will demonstrate a clear understanding of the challenges faced in effective patch and asset management and offer practical, forward-thinking solutions.