Custom Bid for Services - Indian Railways - South Central Railway

Custom Bid for Services - Schedule 1: Collection of soiled linen from nominated locations, transpor

Service
Qty:NaN
EMD: ₹1.0 Crore
EST Bid: ₹214.7 Crore

Tender Timeline

Tender Issue
June 5, 2025 at 8:29 PM

Tender Title: Custom Bid for Services

Tender Reference Number: e3c3ce94

Issuing Authority/Department:

Indian Railways, under the Ministry of Railways, is soliciting bids for a comprehensive suite of services to enhance the efficiency and hygiene standards within its operational environment. This tender encompasses various activities aimed at the collection, transportation, processing, and delivery of soiled linen, manpower costs, and procurement of essential bedroll items.

Scope of Work and Objectives:

The core objective of this tender is to ensure a thorough and reliable process for the collection of soiled linen from designated locations, followed by its transportation to the laundry facilities, washing, drying, ironing, and timely delivery of cleaned linen items to specified locations. Additionally, it includes:

  • Manpower provision for Bed Roll Distribution in primary maintained trains, inclusive of special trains.
  • Detailed expenses related to the supply of uniforms for bedroll distribution staff.
  • Procurement and supply of bedsheets over a span of ten years.

Eligibility Criteria:

To qualify for this tender, bidders must meet established eligibility requirements, which typically include:

  • Being a registered entity under relevant laws.
  • Having prior experience in similar service sectors.
  • Capability to comply with technical specifications and quality standards as outlined.

Technical Requirements:

Bidders must adhere to specific technical requirements set forth in the documentation. These include:

  • Compliance with hygiene and safety protocols.
  • Providing qualified manpower for bedroll distribution.
  • Capability to handle large volumes of linen efficiently.

Financial Requirements:

Bidders must demonstrate their financial viability, which may include:

  • Proven track record of financial stability.
  • Submission of necessary financial documents as proof of capability to undertake and fulfill the contract requirements.

Document Submission Details:

Interested parties are required to submit all relevant documentation in accordance with submission guidelines, ensuring all specified formats are adhered to for acceptance. This includes both electronic and physical submissions as per provided instructions in the tender documents.

Special Provisions:

The tender includes provisions to support Micro, Small, and Medium Enterprises (MSEs) and startups, promoting inclusivity and local participation. Bidders eligible under these categories may benefit from relaxed criteria or financial incentives.

Evaluation Process:

The evaluation will be conducted based on criteria that assess:

  • Technical compliance with requirements.
  • Financial proposals, including pricing structures and value-for-money analysis.
  • Experience in delivering similar services.

Delivery Locations:

Services will primarily be required at various nominated locations associated with the Indian Railways, and bidders must be prepared to mobilize resources accordingly.

Contact Information:

While specific contact details are not provided, bidders are encouraged to review the official Indian Railways portal and related publications for supplementary information and updates regarding this tender.

This tender presents a significant opportunity for qualified suppliers to engage with the Indian Railways and contribute to enhancing service standards. Bidders are encouraged to prepare their submissions meticulously and in alignment with the outlined requirements to maximize their chances of success.


General Information

Item Category
Custom Bid for Services - Schedule 1: Collection of soiled linen from nominated locations, transportation to laundry, washing, drying, ironing and delivery of packed linen items in sets and other items at nominated locations as per Scope of Work unde.. , Custom Bid for Services - Schedule 2: Manpower cost for Bed Roll Distribution in Primary Maintained Trains including Special trains of KCG Depot for a period of 10 years , Custom Bid for Services - Schedule 3: Cost of uniform for Bedroll Distribution staff for a period of 10 years , Custom Bid for Services - Schedule 4: Cost of Procurement & supply of Bedsheets for a period of 10 years
Department Name
Organisation Name

Financial Information

Estimated Bid Value
₹2,14,66,97,000.00
EMD Amount
₹1,00,00,000.00
Minimum Turnover
₹1,074.00 Lakh (s)
Bid Offer Validity
180 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

8 Documents
GeM-Bidding-7925940.pdfMain Document
Other DocumentsOTHER
Scope Of Work DocumentSCOPE_OF_WORK SOW
Payment Terms & ConditionPAYMENT PAYMENT
Other DocumentsOTHER
Other DocumentsOTHER
Other DocumentsOTHER COMPLIANCE
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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Frequently Asked Questions

The eligibility requirements include being a registered entity legally recognized to offer services, experience in the collection and logistics related to linen handling, and compliance with all technical specifications. Additionally, bidders may need to demonstrate their ability to provide necessary documentation and certifications to affirm their qualifications.

Bidders must submit relevant certificates that confirm compliance with quality standards, such as ISO certifications, along with business licenses and tax clearances. These documents not only validate the operational capabilities but also ensure adherence to operational guidelines and quality norms mandated for this contract.

The submission process requires bidders to compile all necessary documents and proposals in the approved formats. Both electronic and hard copies must be submitted as per guidelines detailed in the tender documentation. It is crucial to follow the checklist to ensure all documents are correctly provided, minimizing the risk of disqualification.

The performance security requirements entail a monetary deposit or bank guarantee that ensures vendors fulfill their obligations as per contract specifications. This security is typically calculated as a percentage of the total bid amount, and bidders are advised to refer to the tender documentation for specific values and conditions.

Yes, this tender includes incentives for Micro, Small, and Medium Enterprises (MSEs) by providing them access to special provisions aimed at promoting their participation. This may encompass easier documentation requirements and potential financial benefits, aligning with government policies designed to enhance local sourcing and entrepreneurship within the sector.

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