Tender Title: Custom Bid for Services - Annual Maintenance of Computer Hardware Peripherals Servers and Online UPS Systems
Tender Reference Number: GEM/2025/B/6146948
Issuing Authority: Comptroller and Auditor General (CAG) of India

The scope of work for this tender includes providing comprehensive annual maintenance services for computer hardware, peripherals, servers, and online UPS systems. The objective is to ensure the continued efficiency and operational capability of the hardware components used in various governmental operations. The successful bidder will be required to deliver consistent maintenance services, including preventive and corrective measures to ensure minimal downtime and optimal performance across the technology used by the Comptroller and Auditor General of India.

Eligibility Criteria: To be eligible for this tender, bidders must be registered entities with a proven track record in providing maintenance services for similar technology infrastructures, particularly in the government or public sector domain. Companies must ensure compliance with all governmental regulations and possess the necessary certifications to perform such services effectively.

Technical Requirements: Bidders must demonstrate their technical expertise in handling a wide range of computer hardware, servers, and UPS systems. Proposals should include detailed methodologies for maintenance processes, staffing qualifications, and response times for service requests. The use of original manufacturer parts for replacements and compliance with industry standards is required.

Financial Requirements: Bidders must provide a clear financial proposal, demonstrating their competitive pricing for the maintenance services offered. This includes a detailed breakdown of costs associated with maintenance activities, spare parts, and any additional services provided. Each bidder is required to submit an appropriate Earnest Money Deposit (EMD) along with their proposal as a commitment to the terms of the tender.

Document Submission Details: All tender proposals must be submitted electronically through the designated procurement platform. Submissions should include all required forms, certifications, and financial documents, formatted as per the specifications outlined in the tender notice. Bidders are encouraged to verify the system requirements necessary for submission to ensure a smooth process.

Special Provisions: Recognizing the importance of supporting local businesses, this tender may have specific benefits for Micro, Small, and Medium Enterprises (MSEs) and startups, offering them a competitive advantage in the bidding process. Proposals that clearly articulate the use of local resources and align with the 'Make in India' initiative will be favorably evaluated.

Evaluation Process: Proposals will be evaluated based on their technical and financial merits, with a focus on the bidder's ability to meet or exceed the outlined technical specifications and quality standards. Evaluation criteria will include past performance, adherence to delivery timelines, quality of service proposals, and service level agreements included in the submission.

Delivery Locations: The maintenance services will be required across various governmental locations, as designated by the Comptroller and Auditor General’s office. The specific locations will be communicated post-award of the contract.

Contact Information: For any queries regarding this tender, potential bidders are encouraged to reach out through the official procurement platform for clarity and additional guidance on submission requirements and technical specifications.

This tender seeks to engage reliable service providers who demonstrate a commitment to quality maintenance and excellence in service delivery. Interested bidders are encouraged to prepare detailed submissions to ensure compliance with all specified requirements.