Department of Military Affairs Tender by Indian Army (2a1736a25)
Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Sep
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Tender Title: Annual Maintenance Service for Photocopier Machines
Reference Number: 2a1736a25
Issuing Authority/Department: Department of Military Affairs, Ministry of Defence
The Annual Maintenance Service for Photocopier Machines tender aims to select a qualified contractor for the comprehensive maintenance and servicing of monochrome and color photocopier machines. This initiative is crucial for ensuring optimal performance, reducing downtime, and providing uninterrupted services across various military departments.
Scope of Work and Objectives
The primary objective of this tender is to establish a reliable maintenance service framework for the following types of photocopier machines:
- Monochrome Laser machines
- Color Laser machines
- Machines utilizing separate drum and toner cartridges, as well as composite cartridge systems
The services to be provided will include:
- Regular maintenance checks and servicing
- Immediate repairs to minimize downtime
- Provision of genuine spare parts and consumables
- Training for staff on operational best practices
Eligibility Criteria
To qualify for the tender, bidders must meet the following eligibility requirements:
- Be a registered entity with relevant certifications in service provision
- Have prior experience in servicing similar equipment, particularly Kyocera branded machines
- Possess OEM (Original Equipment Manufacturer) authorization for servicing Kyocera products
- Any additional certifications or licenses as may be mandated by regulatory authorities
Technical Requirements
Bidders must demonstrate adherence to specified technical requirements, which include:
- Capability to provide a detailed maintenance plan
- Availability of qualified technicians specializing in photocopier machine repairs
- Service equipment and tools must adhere to industry standards
Financial Requirements
Bidders are required to submit financial documentation showcasing:
- Proof of financial stability
- Previous contracts for similar services executed, along with their values
- Proposed pricing model for the annual maintenance service
Document Submission Details
All bids must be submitted electronically through the GEM portal. Key documents required include:
- Eligibility documents
- Technical proposals
- Financial proposals
- Any other relevant supporting documentation
Special Provisions
This tender includes benefits for Micro, Small, and Medium Enterprises (MSEs) and startups. Special emphasis will be placed on providing opportunities for MSEs to participate actively in the bidding process by offering relaxed eligibility criteria.
Evaluation Process
Evaluation of the bids will occur in a structured manner:
- Technical evaluation to assess capability and compliance with the required specifications
- Financial evaluation to determine the cost-effectiveness of the bids
- Preference will be given to bidders providing comprehensive service packages at competitive prices
Delivery Locations
The services will be rendered across various military department locations, and bidders must ensure coverage across these sites. Detailed locations will be provided post-selection.
Contact Information
For further clarification and details regarding the tender, bidders can refer to the official contact points provided on the GEM portal. It is encouraged to reach out directly through the portal for timely responses.
This description should assist qualified bidders in understanding the scope and requirements of the Annual Maintenance Service for Photocopier Machines tender, enabling them to submit well-prepared proposals.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this annual maintenance service tender include being a registered entity, possessing relevant experience in servicing photocopiers, and holding necessary OEM authorizations, particularly for Kyocera machines. Bidders must also comply with any additional certifications that may be required by regulatory authorities.
Required documents include eligibility proof, technical proposals, financial proposals, and any other relevant certifications. All documents must be submitted in accepted formats through the GEM portal. Ensure all submissions are in PDF format and legible to meet compliance requirements for the tender review process.
Bidders must conform to technical specifications outlined in the tender documentation. This includes having trained technicians for servicing photocopier machines, along with appropriate tools and equipment that meet industry standards. Proposals should their comprehensive service plans that ensure efficiency and effectiveness.
Payment terms will be communicated upon contract finalization, typically structured based on project milestones. Bidders are required to submit an Earnest Money Deposit (EMD), details of which will be specified in the tender documentation. The EMD serves as a guarantee for bid validity and must be submitted along with the proposal.
Yes, this tender offers benefits for Micro, Small, and Medium Enterprises (MSEs), providing relaxed eligibility criteria to encourage participation. Special provisions may include preferential treatment in the evaluation process or support for startups to foster innovation and competition in the sector. Compliance with ‘Make in India’ initiatives will also be beneficial for local participants.
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