Overview - Department of Higher Education

Overview

The 18a6ef851 tender is issued by the Department of Higher Education under the Ministry of Education. This tender aims to secure comprehensive Annual Maintenance Service for critical IT infrastructure, specifically focusing on Desktops, Laptops, and Peripherals, along with a Comprehensive Annual Maintenance Contract (AMC) for 150 KVA UPS and one 160 KVA UPS Schneider. The objective is to ensure the uninterrupted operation and efficiency of essential technological assets vital for educational environments.

Scope of Work and Objectives

The chosen contractor will be responsible for providing complete maintenance for the specified computer hardware and UPS systems. Key services encompassed in this scope include:

• Regular preventive and corrective maintenance of devices
• Immediate attention to hardware failures and repairs
• Replacement of defective parts as needed
• Ensuring the operational efficiency of UPS systems
• Adherence to best practices in IT maintenance

These services will promote minimal downtime and safeguard the longevity of equipment, thereby supporting the educational activities of institutions.

Eligibility Criteria

To be considered for this tender, bidders must meet specified eligibility requirements. Interested parties should be:

• Registered entities with relevant certifications
• Possessing experience in maintenance services for IT hardware
• Financially stable to support comprehensive service delivery

Technical Requirements

Bidders are required to demonstrate their technical capability, which includes:

• Knowledge and expertise in maintaining computers and UPS systems
• Ability to provide necessary technical documentation
• Compliance with industry standards and regulations regarding IT services
• Equipped staff with appropriate certifications related to IT maintenance

Financial Requirements

Prospective bidders must fulfill various financial requirements to participate in the tender. This includes:

• Submitting a valid Earnest Money Deposit (EMD)
• Financial statements demonstrating the financial capability to handle the tender's obligations
• Clear pricing structure for services offered, including any additional costs

Document Submission Details

All required documents must be submitted electronically through the designated tender portal. Bidders should ensure the following:

• Complete documentation including eligibility certificates
• Technical specifications and financial proposals
• Validity of offers must be maintained as per the tender guidelines

Special Provisions

This tender includes advantageous provisions for Micro, Small, and Medium Enterprises (MSEs) and startups. These entities may benefit from relaxed eligibility criteria and are encouraged to participate in order to boost local entrepreneurship.

Evaluation Process

Bids will undergo a thorough evaluation process based on criteria such as:

• Compliance with eligibility and technical requirements
• Financial viability and pricing assessment
• Quality of service proposal, ensuring alignment with the objectives of the Department of Higher Education

Delivery Locations

Services must be rendered at specified educational institutions as designated by the Department of Higher Education.

Contact Information

For specific inquiries related to this tender, potential bidders may consult the Department of Higher Education through the official channels available on the tender portal.