Tender Title: Annual Maintenance Service - Video/Data Wall
Tender Reference Number: 11fba09cf
Issuing Authority: Department of Military Affairs, Ministry of Defence
The Department of Military Affairs is inviting bids for the Annual Maintenance Service - Video/Data Wall, specifically for data wall displays manufactured by Mitsubishi. The purpose of this tender is to ensure the efficient operation and maintenance of these critical display units, which play a pivotal role in various operational and informational capacities within military and defense contexts.
Scope of Work and Objectives
The scope of the work includes conducting regular maintenance, troubleshooting, and repair services for the Mitsubishi data wall displays. The objectives are to ensure these displays are operational at optimal efficiency, minimize downtime, and extend the lifespan of the equipment through proactive maintenance strategies. This will involve quarterly inspections, ongoing support for software and hardware, and immediate response to any operational failures.
Eligibility Criteria
To participate in this tender, bidders must meet specific eligibility requirements:
- The bidder should be a registered entity with recognized credentials in providing maintenance services for display systems, particularly for Mitsubishi or similar brands.
- Previous experience in handling such projects will be highly regarded.
- Adequate financial capability to support the service, demonstrated through financial statements.
Technical Requirements
Bidders must comply with the following technical specifications:
- OEM-authorized service provider certification for Mitsubishi data wall displays.
- Staff must be adequately trained and competent in servicing high-end display technologies.
- Capability to provide emergency on-site support within stipulated time frames.
Financial Requirements
Potential bidders should also address the financial requirements, which include providing evidence of sufficient capital to commence and fulfill the contract. Documentation related to past financial performance may need to be attached.
Document Submission Details
Interested bidders are required to submit their proposals electronically through the designated government e-procurement portal. All proposals must be submitted in the specified formats and adhere to the submission guidelines outlined in the tender documents.
Special Provisions
This tender includes special provisions aimed at supporting Micro, Small, and Medium Enterprises (MSEs) and startups. These businesses are encouraged to participate by providing additional support and facilitating the participation of local vendors, thereby promoting the "Make in India" initiative.
Evaluation Process
The evaluation process will be based on technical and financial scoring criteria. Bids will be assessed on their compliance with the technical requirements, previous experience, and pricing structure. A comprehensive assessment will also consider the capability of the service providers to meet timeline requirements and the quality of service proposed.
Delivery Locations
Services will be required for displays located at designated facilities under the jurisdiction of the Department of Military Affairs. Specific locations will be communicated to successful bidders upon the awarding of the contract.
Contact Information
For any inquiries or clarifications regarding this tender, relevant communication will be facilitated through the designated contact points provided in the official tender documentation.
This tender presents an excellent opportunity for qualified service providers to engage in the defense sector while ensuring vital operational support to key display technologies.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Similar Tenders
Frequently Asked Questions
The eligibility requirements for this tender include being a registered entity capable of providing maintenance services for video/data wall displays. Bidders should possess necessary certifications, particularly if they are OEM-authorized for Mitsubishi products. Experience in similar projects is critical, along with the financial stability demonstrated through previous performance.
Bidders must comply with specific technical specifications, including obtaining OEM-authorized service provider status for Mitsubishi data walls. They should ensure that staff members have proper training and experience in servicing high-end display technologies and that they are capable of providing timely emergency support on-site.
While the Earnest Money Deposit (EMD) amount required is specified in the tender documents, it’s a crucial part of the submission to ensure commitment. The EMD will be returned to the unsuccessful bidders once the evaluation process is concluded, while for the successful bidder, it will be converted to part of the performance security.
Documents must be submitted electronically through the official government e-procurement portal. Ensure that all submissions comply with specified formats and guidelines provided within the tender terms. This structured approach facilitates streamlined processing and evaluation of bids.
Micro, Small, and Medium Enterprises (MSEs) are granted specific benefits such as preferential treatment in the bidding process and potential financial incentives. Additionally, the tender promotes local content and compliance with “Make in India” policies, ultimately driving opportunities for MSEs within the defense sector’s maintenance services.
Probable Bidders
Get Tender Alerts
Get notifications for similar tenders