Annual Maintenance Service for Desktops, Laptops, and Peripherals

Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals

Reference Number: 3cbb04b75

Issuing Authority/Department

The tender is issued by the Department of Military Affairs under the Ministry of Defence.

Scope of Work and Objectives

This tender seeks bids for the Annual Maintenance Service for a variety of desktop computers, laptops, and related peripherals. The objective is to ensure that all specified electronic equipment is maintained in optimal operational conditions throughout the contract period. The services include but are not limited to the routine maintenance of desktop PCs, laptops, printers, and uninterruptible power supplies (UPS) as detailed below:

• Desktops and Laptops: Maintenance services for brands including HP, WIPRO, and ACER.
• Printers: Service for monochrome, laser printers with composite cartridges, specifically for brands such as HP, CANON, and BROTHER.
• UPS: Maintenance for UPS units (Offline 600-650 VA) from brands like MICROTEK, INTREX, IBALL, ZEBRONICS, and APC.
• Photocopiers: Annual maintenance service for mid-range monochrome, laser photocopier machines from brands including RICOH and KYOCERA.

The successful bidders will be responsible for providing timely maintenance, emergency repairs, preventive maintenance, and parts replacement as necessary.

Eligibility Criteria

Eligible bidders must be registered entities with experience in providing maintenance services for the specified equipment. The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs).

Technical Requirements

Bidders must demonstrate:

• Technical expertise in maintenance of the specified brands.
• Availability of qualified technicians with corroborating certificates.
• Documentation that proves the bidder's ability to meet service requirements.

Financial Requirements

Bidders are required to submit financial statements that showcase the financial health of their organization. This includes balance sheets and profit-loss statements from the last two fiscal years.

Document Submission Details

All submissions must be made electronically through the designated e-procurement platform. The required documents include:

• Bidder’s registration certificate.
• Technical bid detailing the capability and experience.
• Financial bid outlining costs for the services.

Special Provisions

The tender facilitates benefits for Micro, Small, and Medium Enterprises (MSEs), ensuring a focused approach to increase participation and growth in this sector. Provisions supporting startups are also in place.

Evaluation Process

Bids will be evaluated based on technical qualifications, experience in similar services, and financial bids. The evaluation criteria will consider price, quality of services proposed, and service delivery timelines.

Delivery Locations

The services are required for various locations as specified by the Department of Military Affairs.

Contact Information

For additional information, bidders are encouraged to refer to the official procurement portal. Specific contact details are unavailable; bidders should rely on the platform for updates and clarifications.