Tender Title: Annual Maintenance Service for Hand Held Terminals

Tender Reference Number: 14a7e57fc

Issuing Authority:

Ministry of Railways
Department: Indian Railways

Scope of Work and Objectives:

This tender invites bids for the Annual Maintenance Service of Hand Held Terminals (HHT Tablets) for the Indian Railways. The service aims to ensure the smooth operation and upkeep of 272 units of Datamini HHT Tablets utilized by Traveling Ticket Examiners (TTEs) in the Katihar division. The selected contractor will facilitate the maintenance and repair of these terminals over a contract period of 24 months to minimize downtime and optimize operational efficiency.

Eligibility Criteria:

Interested bidders must meet the following eligibility requirements:

• Be a registered entity under applicable laws in India.
• Proven experience in providing maintenance services for similar electronic equipment.
• Possession of relevant certifications to demonstrate capability in servicing handheld devices.

Technical Requirements:

Bidders must comply with the following technical specifications:

• Demonstrate proficiency in repairing and maintaining electronic devices, specifically handheld terminals.
• Provide a detailed maintenance strategy including preventive and corrective actions.
• Availability of trained technicians to ensure quality service delivery.

Financial Requirements:

Bidders are required to submit financial documentation, including:

• A comprehensive price proposal for the two-year service period.
• Evidence of financial stability and previous contracts in a similar scope, if applicable.

Document Submission Details:

Prospective bidders must submit their proposals through the official GEM portal, including all required documents as specified in the tender announcement.

Special Provisions:

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs), offering benefits such as exemptions from certain eligibility criteria. Startups are also welcomed to apply, as the government promotes new ventures as part of its development initiatives.

Evaluation Process:

Bids will be evaluated based on a combination of technical proficiency, financial viability, and compliance with the requested services. The evaluation criteria will assess the capability to deliver quality maintenance service effectively over the contract duration.

Delivery Locations:

Services will be required primarily in the Katihar division, with a focus on accessibility and rapid response for servicing the Hand Held Terminals.

Contact Information:

For further inquiries or clarification regarding the tender, bidders can reach out to the appropriate contacts within the Ministry of Railways as listed on the GEM portal.

Conclusion:

This tender presents a significant opportunity for skilled contractors in the maintenance sector, focusing on the support and efficiency of essential technical equipment within Indian Railways. Bidders are encouraged to prepare their submissions thoughtfully, ensuring to meet all criteria and requirements listed in this tender.