Department of Military Affairs Tender by Indian Air Force (GEM/2025/B/6145422)
Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM; Canon;
Tender Timeline
Tender Title: Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM
Tender Reference Number: GEM/2025/B/6145422
Issuing Authority: Department of Military Affairs, Ministry of Defence
The Full Service and Maintenance Contracts for Photocopier Machines represent a crucial opportunity for suppliers within the office equipment maintenance sector. This tender specifically seeks services related to Canon Multifunction Machines (MFM), essential for maintaining operational efficiency within various governmental departments.
Scope of Work and Objectives
The primary objective of this tender is to provide comprehensive services that encompass the maintenance and operational support of up to 10,000 Canon multifunctional photocopier machines. The selected service provider must be an OEM Authorized Service Provider and is expected to carry out regular inspections, maintenance, and any necessary repair work. The successful contractor will also manage the supply of consumable items such as toners and cartridges, with paper to be provided by the buyer.
Eligibility Criteria
Eligible bidders must be legally registered entities capable of providing MFM services. Specific qualifications include:
- Proof of OEM authorization to service Canon machines.
- Valid business registration and licensing documentation.
- A demonstrated history of similar contract fulfillment.
- Compliance with relevant quality standards in service delivery.
Technical Requirements
Contractors must meet specific technical specifications which encompass:
- Availability of trained personnel for maintenance and repairs.
- Access to OEM parts and components for Canon MFM units.
- Implementation of a maintenance schedule adhering to manufacturer recommendations.
Financial Requirements
Bidders are required to provide:
- Comprehensive financial proposals detailing all costs associated with the service contract.
- Evidence of financial stability to support the execution of the service contract.
Document Submission Details
Documents must be submitted through the designated electronic tendering system by the specified deadline. All required certificates and supporting documents should be included in the submission package to ensure eligibility for evaluation.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and includes provisions that support startups, enhancing their ability to compete. Compliance with 'Make in India' policies is also encouraged, promoting local sourcing and procurement practices.
Evaluation Process
Proposals will undergo a thorough evaluation based on:
- Adherence to technical specifications.
- Financially viable proposals that minimize costs without sacrificing quality.
- Overall experience and capability to deliver the required services.
Delivery Locations
Services will be required at designated government facilities as specified in the tender documents. The locations are spread across various operational zones managed by the Department of Military Affairs.
Contact Information
For additional inquiries regarding the tender requirements or submission process, please refer to the official contacts provided within the tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Similar Tenders
Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant experience in servicing photocopying equipment. Bidders must be authorized by OEMs to provide maintenance for Canon Multifunction Machines. Additionally, bidders are expected to present valid business licenses, examples of previous contracts, and proof of compliance with standards related to office equipment servicing.
All bidders must submit proof of authorization from Canon for servicing their multifunction machines. This certification confirms the technical capabilities of the bidder to fulfill the contract. Other required documents include business registration certificates, tax compliance documents, and any other relevant quality certifications that demonstrate adherence to industry standards.
Bids must be submitted electronically through the specified tender platform. Acceptable document formats generally include PDF and DOC files, ensuring that all supporting materials such as financial proposals and technical documentation are clear and professional. It is crucial that all submitted documents are complete to avoid disqualification from the evaluation process.
The evaluation process includes a multi-step assessment where bids are first screened for compliance with eligibility and documentation requirements. Following this, technical aspects of the proposals are reviewed to ensure adherence to specifications. Financial proposals will then be evaluated to determine the best value for the services offered, considering both price and quality. Notifications of results will be communicated to all participants post-evaluation.
The tender includes specific provisions aimed at enhancing opportunities for MSEs. These businesses may benefit from relaxed eligibility criteria and preferences in the evaluation process, encouraging their participation in government contracts. Additionally, compliance with ‘Make in India’ policies promotes local businesses providing them a competitive edge in the procurement framework.
Probable Bidders
Get Tender Alerts
Get notifications for similar tenders