Department of Military Affairs Tender by Hqids (1e37ab883)
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp,Annual Maintenance
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Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals
Reference Number: 1e37ab883
Issuing Authority: Department of Military Affairs, Ministry of Defence
The Annual Maintenance Service for desktops, laptops, and peripherals seeks to ensure the consistent operational efficiency and maintenance of computing devices including Desktop PCs, laptops, and various printer models as specified. This tender covers a comprehensive service requirement aimed at maintaining the full functionality of a total of 232 devices. The objective is to establish a reliable maintenance contract that stipulates preventative and corrective maintenance services for essential computing hardware within the governmental framework.
Scope of Work and Objectives
The services are aimed at providing annual maintenance for the following equipment:
- Desktop PCs and laptops (primarily HP and Acer brands).
- Multifunction printers (including monochrome laser printers from HP, Canon, and Brother brands).
- Inkjet and dot matrix printers from Epson.
The selected vendor will be responsible for:
- Conducting regular servicing and maintenance activities.
- Replacing defective parts as necessary.
- Providing technical support to resolve hardware issues.
- Ensuring all maintenance aligns with industry best practices.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- Be a registered entity in India with appropriate certifications.
- Demonstrate experience in providing annual maintenance services for similar contracts (preferably within the public sector).
- Maintain all necessary licenses and permits required for operation.
Technical Requirements
Bidders must possess the necessary technical expertise, including:
- Certified technicians trained in the maintenance of specified hardware brands.
- Availability of genuine spare parts or authorized service packages.
- Capability to manage maintenance schedules and respond to service requests in a timely manner.
Financial Requirements
Financial stability is crucial for the selection of a vendor. Bidders are required to:
- Provide recent financial statements.
- Not have any outstanding debts with the government authorities.
- Submit a performance security to guarantee service delivery as per the contract terms.
Document Submission Details
Proposals must include:
- Technical and financial bid documents in compliance with the requirements.
- All mandatory certificates, including GST registration, and any other relevant accreditations.
- Complete details on the methodologies proposed for service execution.
All documents should be submitted electronically via the designated government procurement portal, ensuring that all files conform to the accepted document formats outlined in the tender guidelines.
Special Provisions
This tender may incorporate benefits for Micro, Small, and Medium Enterprises (MSEs) and Startups, encouraging their participation in the procurement process. Special considerations will be made for startups in accordance with government policies promoting entrepreneurship.
Evaluation Process
The evaluation of submitted proposals will be conducted in two stages:
- Technical Evaluation: Assessing the technical capabilities and compliance with specifications outlined in this document.
- Financial Evaluation: Reviewing financial bids and ensuring they align with project requirements and budgets.
Delivery Locations
Services will be required across various locations as specified by the Department of Military Affairs. Bidders must ensure capability to service all listed locations effectively.
Contact Information
For queries regarding this tender, interested bidders can reach out to the procurement office at the Department of Military Affairs. Specific contact details are provided within the official tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity in India, having prior experience in providing annual maintenance services for similar equipment, and maintaining necessary licenses and certifications for operation.
To participate in this tender, bidders must submit essential certificates such as GST registration, financial statements, and any other relevant industry-specific licenses. All submissions must conform to the stipulated formats provided in the tender documents.
Bidders must complete a registration process on the designated government procurement portal, where all proposals are to be submitted. Documents should be uploaded in the specified accepted document formats to ensure regulatory compliance and processing.
All vendors are required to submit a performance security as part of their proposal to safeguard service delivery. Payment terms will be detailed in the contract; typically, payments are aligned with milestone completion and subsequent reporting.
Yes, this tender incorporates benefits for Micro, Small, and Medium Enterprises (MSEs) and startups, to promote inclusivity. Eligible entities can capitalize on various benefits as outlined in governmental procurement policies, which include relaxed criteria and support mechanisms for compliance with the ‘Make in India’ initiative.
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