Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals
Reference Number: 152a8d643
Issuing Authority:
Department of Posts, Ministry of Communications
The Annual Maintenance Service for Desktops, Laptops, and Peripherals focuses on delivering comprehensive maintenance support for a range of IT equipment including desktops, laptops, and peripherals within the premises of the Department of Posts. This tenders encapsulate a unique opportunity for qualified service providers to participate in the enhancement of operational efficiency through effective maintenance solutions.
Scope of Work and Objectives:
The primary objective of this tender is to ensure the optimal performance and longevity of IT equipment. This includes:
- Regular maintenance checks and servicing of desktops, laptops, and all related peripherals.
- Troubleshooting and repair services to address hardware and software issues.
- Replacement of faulty parts and components as necessary.
- Providing timely support to minimize downtime of systems.
- Ensuring all devices meet the latest safety and operational standards.
Eligibility Criteria:
To qualify for this tender, bidders must meet the following eligibility requirements:
- Be a registered entity with valid GST registration.
- Possess relevant experience in providing maintenance services for IT equipment.
- Demonstrate the capability to manage a minimum of 350 devices as specified in the tender.
- Compliance with all applicable labor laws and regulations.
Technical Requirements:
Bidding vendors must ensure:
- A qualified team of technicians with certifications in hardware maintenance and repair.
- Availability of genuine spare parts and components for repairs.
- Equipped with necessary tools and resources to perform maintenance tasks.
- A systematic approach for reporting and tracking service records.
Financial Requirements:
Bidders are required to provide:
- Detailed financial proposals breaking down costs for routine maintenance services.
- Pricing structures for parts replacement under maintenance contracts.
- Evidence of financial stability, including bank statements and business turnover.
Document Submission Details:
Interested parties must submit the following documents:
- Completed tender application form attached with the requisite financial and technical proposal.
- Company registration documents and GST certificates.
- Proof of previous experience with maintenance services.
Special Provisions:
Certain benefits are available for Micro, Small, and Medium Enterprises (MSEs) and startups as follows:
- Reduced processing fees.
- Possibility of exemptions on certain documentation.
- Encouragement of local content procurement to boost domestic industries.
Evaluation Process:
Tenders will be evaluated based on:
- Completeness of submission.
- Pricing analysis.
- Technical capabilities and previous experience.
- Compliance with the eligibility criteria.
Delivery Locations:
Services will be executed within the designated offices of the Department of Posts across various locations as specified during the bidding process.
Contact Information:
For clarification or queries, interested bidders may refer to the official communication channels provided in the tender documentation.
This tender represents a significant opportunity for qualified service providers to join in partnership with the Department of Posts, ensuring their IT infrastructure remains robust and fully operational. Participating companies should adhere to the stipulated protocols to enhance their chances for selection.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for participating in the tender include registration as a legal entity with valid GST documentation, prior experience in similar service provisions, and the capacity to handle a specified number of devices. Vendors should also confirm their compliance with labor laws and regulations, as non-compliance may lead to disqualification.
Bidders must include several essential certificates in their proposals, such as company registration, GST registration, and any relevant quality certifications related to IT maintenance services. Additional documentation showcasing previous maintenance experience can also enhance the credibility of the submission.
The registration process for potential bidders involves completing the tender application format provided in the tender documents. This includes attaching all required documentation, such as financial details, technical qualifications, and compliance proofs, along with submission through the specified method indicated in the tender notice.
All accepted document formats for submissions must be in PDF and Word formats. It is important for bidders to ensure that all documents are legible and complete, as incomplete submissions may lead to disqualification. Therefore, potential bidders are encouraged to follow the guidelines strictly.
The evaluation process will be carried out based on the submission’s completeness, adherence to pricing criteria, technical expertise, and prior service experience. Bids will undergo a thorough review, and shortlisted vendors will typically be invited for discussions or further clarifications before final selection. Notifications of the results will be communicated to all participants following the completion of evaluations.
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